Quest Diagnostics

Reviews

• MN

  Meryl Nguyen

  5 days ago
  1.0
  Had a scheduled appt., was on time, check -in machine wasn't working. Had to wait for 2 people ahead of me to finally get checked in. No one at front desk to handle kiosk problem. When someone finally came out. Showed them my printed appt. time. She said I was 10 min. late. Told her it was because the kiosk was not working and had to spend 20 minutes waiting. She was rude, not willing to help or understand the issue. Told me I could wait for the walk ins to finish (which would have been an hour). Waiting room filthy, touchscreen kiosk filthy. Rude workers. No one at front desk. No supervisor. Just a terrible, horrible experience.
• PG

  Pinky Gajjar

  Apr 2, 2026
  1.0
  I wanted to share feedback regarding our experience on April 1st. My 10‑year‑old son had an appointment for lab work, and the visit was extremely frustrating from start to finish. The technician attempted to draw blood from both of his arms but was unable to get a sample. We were then told that there were no butterfly needles available, so another staff member couldn’t even attempt the draw. We were instructed to go to another facility. I chose to go to Temecula, not realizing there were three different locations. I called all of them, but the phone system was fully automated, and I couldn’t reach anyone. When I finally arrived at the first facility, I waited for a technician to come out and asked whether they had received the fax from the Fallbrook office. They said they had not and told me to check in anyway. My son had been fasting, and by 9:30 a.m. the earliest appointment available was 1:20 p.m. Despite my frustration, I waited until 11:00 a.m., but my son was too hungry and uncomfortable to continue waiting. At that point, we had to leave without getting the labs done. Overall, the experience was incredibly disappointing. My son was stuck with needles twice, we received no support from either facility, and he went without food until 11 a.m. with no resolution. This was an unacceptable experience for a child and for any patient.
• CS

  C. S.

  Mar 6, 2026
  5.0
  Always a pleasant experience these last two years. Phlebotomist’s are always kind, caring & professional. The office is always so clean, and the setup appointment time is almost perfectly kept. I give it an A+. (Quest please don’t change anything. A few years back I nearly changed my insurance because it was a nightmare to get or change an appointment and no customer service phone number was available. Now no need to ever call CS because the website is easy to use and navigate for appointments. ) The whole Fallbrook system runs very smoothly, now.
• AF

  April F

  Feb 18, 2026
  1.0
  Absolutely horrible experience. I was told that I could be billed for up to $40 extra above my insurance which was fine by me but then I went home with an email from easy pay saying that I authorized them to take up to $726 and change out of my account at any time they felt like after insurance processing and for up to 180 days thereafter at any time. I absolutely did not and would not authorize such amount to be randomly withdrawn from my card, that is crazy! And I also would not agree to that amount for my labs even on a payment plan as labs typically cost me $50 per time regardless of what is run and I already have astronomical medical costs and would have to miss out on some other form of medically necessary care to pay for this. I called quest immediately after and informed them that I wanted to cancel easy pay and they would not and that I DO NOT consent to these charges. They said that if easy pay comes through that I can then call and they'll supposedly refund me but that id then owe the amount on billing. There is a no surprises bill act and it is completely illegal to charge patients that without informed consent of it being a possibility and yall had no consent and ripped off a chronically ill patient. Shame on you!! I have been warning all my family and friends.
• MS

  Michael Stontz

  Jan 14, 2026
  5.0
  The staff at the Fallbrook is very busy, and yet are efficient, professional, friendly and calm.