Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.4
8 reviews
5 stars
4
4 stars
1
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1 star
3
- AJAmber JamesJun 17, 20254.0We have dealt with NSM for years now. The techs are awesome and his equipment is always reliable. It's actually pretty fast lately on getting the approval and the equipment ready. The only problem I have is how hard it is to get a hold of the office now. Constantly being redirected to the call center has not shown any positive. I have called off and on for three weeks now to get my son's wheelchair delivered. Not sure if it is the call center itself or NSM location, but I cannot get anyone to call me back no matter how many times I leave a message with someone at the call center. Not being able to directly talk to this specific office has proven to be ridiculous.
- CRCody RunyonApr 25, 20251.0Terrible customer service. I spoke with one of the employees over the phone and she was extremely rude and disrespectful. Would not recommend this company to anyone
- MBMarilyn BergNov 15, 20235.0I had service today on my electric wheelchair. Called in Monday, repaired on Wednesday. Great service by all! Shout out to Van!!
- JJJohn JonesNov 10, 20225.0Our tech was very helpful and courteous. Did a great job
- ABAkemi BearApr 7, 20221.0My husband had the lung disease needed Ox.24/7 and could not move for a few years. He bought iLevel Quantum for his freedom in the last June 2021 but he passed away in the July 2021 just one moth from delivery of his dream power chair. Never got to ride, never able to go outside as he wished. I called local Santa Rosa Vendor to please take it back for refund or buy back as reasonable price. The manager was so rude and said NO once it delivered. It’s NEW and just one month with never been used it !! I unhooked it’s power on chair and went through my lost and grief for last seven months. Now I am trying to sell it. But the chair did not charged and also I had the warranty question before sell. I called quantum manufacture a few times asking for help. What they said was call local vendor I called several times asking for help and what’s wrong with chair not move. They said batteries drained need new one, if owner is dead no more warranty. I ask for help what to do to local Santa Rosa vendor, manufacturers but no hep. When they were selling the expensive powerchair, they were so nice and said if we need any help just call anytime. I have been calling them more than dozen times but their attitude was not kind because since my husband passed away and no more insurance Of chair. Their attitude was why I am keep calling them since as my husband is gone and no longer insurance coverage. I am so so disappointed and very upset with the company and Never recommended to buy from terrible service of this company!
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What services does National Seating & Mobility in Fairfield offer?
National Seating & Mobility provides one-of-a-kind mobility solutions, remote evaluations, and service & repair tailored to clients' needs.
Where is National Seating & Mobility located in Fairfield?
National Seating & Mobility is located at 2850 Cordelia Rd, Ste 150, Fairfield, CA 94534.
What are the business hours for National Seating & Mobility in Fairfield?
They are open Monday to Friday from 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM, and closed on weekends and holidays such as November 27-28, December 25, and January 1.
How can I contact National Seating & Mobility in Fairfield?
You can contact them by phone at +1 707-399-0106 or by email at Fairfield@nsm-seating.com.
Does National Seating & Mobility have wheelchair accessible entrance and accept debit cards?
Yes, the business has a wheelchair accessible entrance and accepts debit cards.
Is National Seating & Mobility affiliated with any professional organizations?
Yes, they are associated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
What should I know about visiting National Seating & Mobility in Fairfield regarding safety?
Your safety is a priority at National Seating & Mobility, and they have a dedicated safety message ensuring safe service practices.
What nearby businesses can I visit along with National Seating & Mobility?
Nearby you can visit Johnstone Supply (HVAC & furniture), Fairfield Business Center (event planning & real estate), and Birriera Gera (brewery & Mexican restaurant).
Are there recreational or food options near National Seating & Mobility in Fairfield?
Yes, nearby options include Harbinger gym and travel venue, Birriera gera brewery and Mexican restaurant, and Sonoma Harvest Olive Oil and Winery with dining and wine experiences.
How can nearby places help me plan my visit to National Seating & Mobility?
You can plan a visit to nearby places like Fairfield Business Center for event planning or Johnstone Supply for home-related needs, making your trip to National Seating & Mobility more productive.