LensCrafters

4.6
566 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5707 Christie Ave, Emeryville, CA
94608-2412, United States

Hours

Reviews

4.6
566 reviews
5 stars
501
4 stars
8
3 stars
3
2 stars
7
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Terry, Andrea, and Shayla.

Repair Services

Customers appreciated the quick and free repair services offered for glasses, highlighting the willingness of staff to assist with minor fixes.

Product Knowledge

Staff demonstrated strong knowledge about eyewear options and insurance, helping customers make informed decisions.

Mixed Experiences

While most reviews were positive, some customers reported negative experiences related to service quality and pricing transparency.

Store Environment

The store was frequently described as welcoming and organized, contributing to a pleasant shopping experience.
  • DV
    Dan Vigil
    Nov 7, 2025
    5.0
    My LensCrafters experience was outstanding. Associate, Essie, went the extra mile to find a creative solution when my preferred frames weren't compatible with my prescription lenses. She found a slightly larger frame in the same style that I loved even more. If you visit the store, ask for Essie, she's incredibly helpful.
  • YF
    Yujie Fu
    Oct 26, 2025
    5.0
    They repaired my nose pads of my glasses for free, and very nice and quick service!
  • AB
    Arushi Bajaj
    Oct 23, 2025
    5.0
    Andrea is amazing! She was kind, polite and patient as i couldn't remember my insurance but she graciously looked it up for me multiple times to figure it out. Bernard has built a great team, and I drive out of my way to come to this office. Great selection of glasses too!
  • CF
    Cate Freyer
    Oct 11, 2025
    5.0
    Essie was SO helpful we got glasses that were MORE than perfect and we are so excited to get them!! Were able to try on dozens of frames and Essie found the one we had been looking for all that time, understood our prescription:⁠-⁠D love it !
  • HP
    Hannah Perko-Engel
    Oct 9, 2025
    5.0
    Great experience at LensCrafters Emeryville - Dr Bernard Hale was thorough and friendly, and Andrea was incredibly helpful and even price-matched my contact lenses for an additional discount.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.