LensCrafters

Reviews

• JL

  Judith Lake

  Apr 18, 2026
  3.0
  Three stars because a mixed bag. First visit where I brought my prescription, selected frames, etc. was fine. Today I went to pick up the three pairs of glasses I purchased, a total of about $900. When I got home and tried my new back up glasses on they are clearly not the correct prescription. As someone who is legally blind without specs, this is not okay. I called to set up a visit to have this dealt with. An hour before closing time, but no answer or way to leave a message. Very disappointing. I will head over there tomorrow and hopefully get things straightened out.
• HS

  Heidi Steffenilla

  Apr 13, 2026
  5.0
  I was a little concerned about how much I would be spending by the time I was done with my exam. Insurance is a little confusing to me. The great staff at this Lens Crafters help me every step of the way. From the insurance and what different tests cost to choosing the perfect pair of glasses. Extremely knowledgeable in their field. I will be using this location from now on.
• VG

  Violet A Golden

  Apr 8, 2026
  5.0
  I had a great experience with my eye appointment. The staff was really helpful, and their patient demeanor was excellent. The service was efficient, the exam procedures were done with utmost professionalism, and every step was explained as I went through the process. The doctor was the consummate professional, explained all medical issues with care and concern, and offered health recommendations when asked, sharing helpful solutions for my vision issues. He was very patient, with a quiet, professional demeanor. I was able to work with the staff to make my glasses selection, and my order was processed with great efficiency. Thank you, LensCrafters, for the wonderful eye care experience. I look forward to doing continued business with you and sharing my experience with friends and family.
• BL

  Bryan Lombardo

  Apr 3, 2026
  5.0
  Amazing experience, Roger fixed my bent frames in less than 15 minutes.
• JL

  Jesus Lover

  Mar 19, 2026
  1.0
  I recently visited LensCrafters and had a very disappointing experience. From the moment we walked in, the customer service felt dismissive and unprofessional. It honestly seemed like we were more of an inconvenience than paying customers. We had several questions about our vision insurance and what would be covered, but the staff was not helpful at all. They avoided giving clear answers and wouldn’t provide straightforward pricing, which made the entire process frustrating and confusing. What stood out the most was the lack of attention and urgency. Employees appeared more focused on their iced coffees and snacks than assisting customers. It gave the impression that helping us was not a priority, which is unacceptable in a customer-facing business. We left feeling ignored, uninformed, and uncomfortable. A little professionalism, clear communication, and basic courtesy would have made a huge difference. I hope management takes this feedback seriously and makes improvements.

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