Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
406 reviews
5 stars
360
4 stars
8
3 stars5
2 stars5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.
Staff Knowledge
Several reviews highlighted the staff's knowledge about products and services, particularly in helping customers choose frames and lens options.
Mixed Experiences
While many had positive experiences, some customers reported issues with prescriptions, billing transparency, and customer service follow-ups.
Efficiency
Customers appreciated the quick service and efficiency in processing orders and repairs, often noting short wait times.
Quality Concerns
A few customers expressed dissatisfaction with the quality of glasses and the handling of warranty issues.
- ARAngel RamosDec 31, 20255.0Staff was very helpful. Got me in and out quickly with no issues.
- CTChuck ThomsenDec 11, 20255.0Amenah went above and beyond with customer service. She was so informative and was very kind. Thank you for the excellent experience Amenah. I look forward to my New Meta prescription glasses.
- WHWilliam HinkleyNov 22, 20255.0Great experience. The Sales Associate was very knowledgeable and helpful throughout the sales transaction
- GFGail FogelmanNov 20, 20255.0Great staff! The people at this location go above and beyond to help you. They were friendly, helpful, and efficient. I would definitely go back to this location when I need glasses again. Great experience.
- JCJose CarvajalNov 13, 20251.0Beware when going to Iris Bright Optometry inside Lenscrafters at Parkway Plaza. I went in for a checkup visit and a new prescription in early October. After wearing my new glasses for 4 days, my eyes started to feel strained all day and I was experiencing headaches. I went in for a follow up with the optometrist and received a new prescription. After wearing the second new set of glasses, I experienced the straining and headaches again. I called and was asked to make an appointment for another follow up visit with the optometrist a couple of days later. When I arrived for that visit, I was told that the optometrist would not be seeing me and that he would not be giving me another prescription. It would have been nice to know this before I arrived for that visit instead of being surprised by this news when I arrived. I'm not sure what the reasoning or thinking was here, but I certainly did not feel like I was a valued and respected patient and customer. I received a full refund for the glasses I had purchased from Lenscrafters. When I asked for a refund for the $54 co-pay for the optometrist visit, I was told that I would have to speak with the manager of the Lenscrafters location and was told that he would be giving me a call. Nearly a week later, I still have not heard from the manager. I am now left with a prescription that is no good and will have to pay the full price out of pocket for a visit with another optometrist somewhere else. I have been wearing glasses for 30 years and have visited optometrists and purchased glasses through Lenscrafters many, many times (when my insurance has allowed it). In all of that time, I have never experienced anything remotely like this. This has been a truly disappointing experience. I will never do business with this Lenscrafters location again and am considering not visiting any other Lenscrafters location in the future. UPDATE (11/14): The manager called after I posted the initial review. He offered to have me come in for another visit. I told him that I really had no interest in going back to the location and that I really just wanted the refund for the optometrist visit. He said the optometrist would not agree to that. So that's that. A disappointing end to a disappointing experience.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the store hours for LensCrafters in El Cajon?
LensCrafters is open Monday to Friday from 9:00 AM to 6:30 PM, Saturdays 9:00 AM to 5:30 PM, and Sundays 9:00 AM to 4:30 PM.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters provides in-store pickup services for customers.
What payment methods are accepted at LensCrafters?
Customers can pay using American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Where is LensCrafters located in El Cajon?
LensCrafters is located at 539 Parkway Plaza, El Cajon, CA 92020-2532, inside Parkway Plaza shopping center.
Are there any popular nearby places around LensCrafters in Parkway Plaza?
Yes, nearby places include Dick's Sporting Goods for outdoor gear, Jamba Parkway Plaza Mall for smoothies and health foods, and La Mesa Bar & Grille for dining and drinks.
How can nearby places like Fresh Up Barber Shop and AAA Massage complement a visit to LensCrafters?
After your eye appointment at LensCrafters, you can visit Fresh Up Barber Shop for grooming or enjoy relaxation services at AAA Massage located nearby in Parkway Plaza.
What are some retail options near LensCrafters for fashion and accessories?
Nearby retail stores include Hollister Co., Windsor Fashions, and Hot Topic, offering a variety of clothing and fashion accessories within Parkway Plaza.
How can customers schedule an eye exam appointment at LensCrafters?
Customers can schedule their eye exam online via the LensCrafters reservation link or quick link provided for convenient appointment booking.