Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
626 reviews
5 stars
573
4 stars
12
3 stars4
2 stars2
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and friendliness, particularly highlighting individuals like Frances, Victor, and Ariana.
Staff Professionalism
While most reviews commended the professionalism of the staff, a few customers reported negative experiences with specific employees, indicating inconsistency in service quality.
Wait Times
Several reviews mentioned long wait times for appointments and services, with some customers expressing frustration over delays even with scheduled appointments.
Product Quality
Customers generally appreciated the selection of eyewear and the quality of the products, although there were some complaints about issues with prescriptions and fitting.
Mixed Experiences
Overall, experiences varied widely, with some customers having excellent visits while others reported significant issues, particularly regarding service and appointment management.
- CCCNov 13, 20255.0Victor was a huge help! Great location!
- SPsergio pizanoNov 11, 20255.0Very helpful and pleasant visit. Frances helped throughout the process and made it really easy for me. Even helped me order frames that I seen online that weren’t available at the store. 10/10 experience!
- DDDanielaOct 28, 20255.0First time here, Kelly l helped me out and she was amazing, very knowledgeable and patient with me even after taking forever to pick out some glasses. Thank you so much
- AVArmando ValenciaOct 19, 20255.0I visited LensCrafters in Downey urgently needing contact lenses for my son. The associate who helped us was kind and placed an order, but they didn’t have the correct sample lenses in stock. I asked if other stores could be contacted, but their system didn’t allow inventory checks. As I was leaving, Ariana overheard our conversation and went out of her way to find a temporary solution. She provided lenses that were close to my son’s prescription, saving the day. Her initiative and care turned a stressful situation into a great experience. LensCrafters is lucky to have someone like Ariana—she’s truly a solutions-driven employee, and I’ll be asking for her every time. Thank you, Ariana, for your kindness, quick thinking, and for going above and beyond—you truly made a difference for my family that day.
- LKLi Ann KumaiAug 24, 20255.0Great customer service from Victor. He is very knowledgeable in helping me find glasses to fit my prescription and working with my insurance.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands are available at LensCrafters?
LensCrafters features brands such as Prada, Burberry, Versace, Dolce & Gabbana, Oakley, Ray-Ban, Michael Kors, and more.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What are the store hours for LensCrafters in Downey, CA?
LensCrafters is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Where is LensCrafters located in Downey?
LensCrafters is located at 8970 Apollo Way, Space A9-B, Promenade At Downey, Downey, CA 90242.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can schedule an eye exam online through their appointment link at examappointments.com for office number 0458.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters provides in-store pickup services for your eyewear purchases.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What nearby stores can I visit after my eye exam at LensCrafters?
After your visit, you can explore nearby stores such as Bath & Body Works for beauty products, Daiso for Japanese household goods, and Ulta Beauty for cosmetics and hair supplies.
Are there nearby dining options close to LensCrafters at Promenade At Downey?
Yes, nearby dining options include Panera Bread for cafe-style eats, California Fish Grill for seafood, and Noodles & Company for Asian cuisine.
How can nearby businesses like Downey Promenade Dental Group and T-Mobile complement my visit to LensCrafters?
You can conveniently combine your eye care visit with appointments at Downey Promenade Dental Group for dental care or visit T-Mobile for mobile phone services, making your shopping experience at Promenade At Downey efficient and productive.