LensCrafters

Reviews

• JM

  Jasmine McMullen

  Apr 4, 2026
  5.0
  When we came into LensCrafters, we got help right away and were met by friendly and warm service. We explained our concerns about my son’s glasses that needed adjusting and tightening. The frames were pretty warped and misplaced in a couple of places so we were concerned we would have to pay extra money to replace them. While Cathy explained that the adjustment may very well break the glasses, she was very very careful and adjusted the glasses perfectly. They actually look like brand new frames. Thank you so much Cathy and LensCrafters.
• CM

  Chaunteé M.

  Apr 1, 2026
  5.0
  Let me start by saying this store is so beautiful. It’s clean and well organized. There are so many frames to choose from. I want to thank Liz for her excellent customer service. She is kind and patient. She made the experience enjoyable. I can’t wait to show off my new glasses 😎 Thank you!
• CS

  Chloe Sam

  Mar 29, 2026
  5.0
  I am purchasing glasses that I just got a prescription for. I have never had glasses until recently. Fortunately the optician was very very helpful, her name was Cathy and she went over all the details I needed for my two progressive lenses including measurements which was something new for me. I should have my new glasses in under 2 weeks and I am very excited!
• DD

  Daniel Van Dyke

  Mar 26, 2026
  5.0
  Wow, they were great, absolutely give LensCrafters a visit. I brought in a pair of glasses I did NOT purchase from LensCrafters, as a screw had fallen out and was non-standard. I had bought a repair kit from Amazon, but it did NOT have a screw that would fit. I was expecting to pay $15 (and up) to have LensCrafters replace this screw. They were able to do it ON THE SPOT, in less than five minutes. The charge? FREE!!! WHAT?!!! That deserves respect and my business in the future. They may not be able to do what you need for free, but they are trustworthy and likely will have a fair deal and experience for you!
• KR

  Karen Robinson-Ingram

  Mar 9, 2026
  2.0
  The customer service is poor. I was on time for my appointment. After waiting 15 minutes past my appointment, I inquired because no one said anything to me. This occurred 3/9/2026 and without apologizing, a young man simply told me that they were running behind…. He said they were seeing the 11:00 appointment and it was about 11:35. My appointment was 11:20 and by now it was after 11:30. Finally the tech ushered me into the room for the preliminary examination and I told her that I had not received the courtesy of acknowledgment that I was waiting or apology for their lateness, and she was non-responsive as if I was talking to the wall. When asked she said her name was “Edith”. It seemed like she had made up the name. She was also young and Latino appearing with long black hair. At no time did she offer any explanation or apology even after I told her that good customer service required at least that. Finally I saw Dr. Liu. I told her of my experience and she apologized. I appreciated her acknowledgment, but after the experiences with the other staff, I decided to leave without even looking at the glasses. My insurance provides for $300.00 frames, so considering my taste, the store lost out on at least $600.00 or more. Last year I bought from a different optometrist store and paid $900.00 which included my $ 300.00 frame allowance. I went elsewhere last year because the professionalism of the optician in 2024 was lacking. I was right in 2024.

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