Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
164 reviews
5 stars
155
4 stars
3
3 stars0
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Ingrid, Anthony, and Melvin, received high praise for their friendly, knowledgeable, and attentive service, making the experience enjoyable for many customers.
Professionalism
Customers highlighted the professionalism of the team, especially during eye exams and consultations, with several mentioning the thoroughness and care provided by Dr. Heikali.
Store Environment
The store atmosphere was described as welcoming and pleasant, contributing to a positive shopping experience.
Product Knowledge
Staff demonstrated extensive knowledge about products and services, helping customers make informed decisions regarding their eyewear.
Mixed Experiences
While most reviews were positive, there were a few negative experiences related to specific doctors and customer service issues, indicating inconsistency in service quality.
- MHMarke HillOct 8, 20255.0I had a great experience at LensCrafters inside Macy’s in Culver City. Christian, one of the employees, went above and beyond to help me replace my broken frames. He was patient, knowledgeable, and genuinely cared about finding the best solution for me. The process was smooth and stress-free thanks to his professionalism and kindness. Highly recommend this location—especially if you get the chance to work with Christian!
- EMEmily MoralesSep 20, 20255.0very friendly, christian and melevin were great help!
- LLLena LaBelleSep 16, 20255.0I’ve had the pleasure of working with Ingrid twice now at LensCrafters in Macy’s Culver City, and she has always been so kind, professional, and attentive. On my most recent visit, Melvin, the manager, was also there, and together they made the whole process smooth and stress-free. I had my eye exam, got contacts and glasses, and they were so efficient in helping me figure out the best value between my insurance and LensCrafters’ deals. What could have been a tedious appointment turned into a really positive experience because of their professionalism and personable approach. I left as a very happy customer with everything I needed. Thank you so much, Ingrid and Melvin—I’ll definitely be coming back for all my eye care needs!
- AAAbuasiya55Aug 26, 20255.0When I had my appointment on Saturday August 23rd, the team there were absolutely brilliant. Melvin, Chris and Christian made my experience pleasant and each were very hands on and always had a smile. They are the reason I will come back to Lenscrafters. The Dr. That gave my exam is excellent, unfortunately I don't remember her name but I know she is a graduate from the university of California. Great staff 👍
- MMMiaJul 31, 20255.0Came in and the manager Melvin was quick to help me adjust my glasses that another store completely mangled. He was kind, took his time, and I am very happy with the result. I would highly recommend this branch, and plan to return.
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Macy's offer?
LensCrafters at Macy's offers comprehensive eye exams, premium lens solutions like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters at Macy's?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tory Burch, and more at LensCrafters at Macy's.
Does LensCrafters at Macy's accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Macy's in Culver City?
LensCrafters is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Can I schedule an eye exam appointment online for LensCrafters at Macy's?
Yes, you can schedule your eye exam online via the appointment link provided by LensCrafters.
What payment options are accepted at LensCrafters at Macy's?
LensCrafters accepts payment options including Apple Pay and Android Pay, and supports payment by debit and credit cards.
Is LensCrafters at Macy's accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate people with disabilities.
How can the nearby Sunglass Hut at Macy's complement my visit to LensCrafters?
While visiting LensCrafters for your prescription eyewear needs, you can also check out the nearby Sunglass Hut at Macy's for additional fashionable sunglasses and accessories.
What other shopping options are available near LensCrafters at Macy's?
Nearby you can explore shopping centers such as Westfield Culver City and Culver City - Fox Hills, as well as stores like Pandora, Kevin Jewelers, and Hollister for fashion and accessories.
What dining options are near LensCrafters at Macy's in Culver City?
Nearby dining options include California Steak & Fries, Sushi Bar, Azabu Sabo (Japanese restaurant), Lunch Time, and Pinkberry for a variety of food experiences before or after your eyewear visit.