Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
331 reviews
5 stars
274
4 stars
5
3 stars
6
2 stars
6
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly, helpful, and knowledgeable, there were notable instances of poor service and indifference from some employees.
Product Quality
Customers expressed mixed feelings about the quality of glasses, with some experiencing issues like peeling coatings, while others praised the craftsmanship and selection.
Store Environment
The store was generally described as clean and well-organized, but some customers noted issues with the waiting area cleanliness and insufficient seating.
Staff Knowledge
Several reviews highlighted the staff's expertise and ability to assist with frame selection and insurance inquiries, contributing positively to the overall experience.
Appointment Management
Customers reported dissatisfaction with appointment scheduling and time management, feeling rushed during their visits.
- PPPachaunNov 16, 20255.0Thank you Liz for your help and great customer service. Lens Crafters is lucky to have you as an employee!
- MJMs JellyNov 12, 20255.0Dr Tari is super knowledgeable. Kim and Lisa provided the best eyewear experience ever!! Thank you!!
- AJAnthony JNov 6, 20255.0I FORGOT THE ASSISTANT MANAGERS NAME WHO HELPED ME, BUT SHE HAD ON A 😷 MASK AND SHE WAS A GREAT HELP. SHE REPLACED MY RAYBAN STYLE GLASSES WITH PRESCRIPTION GLASSES. THANKS KEEP UP THE GOOD WORK. I NEVER RECEIVED THE EMAIL YOU WERE SUSPOSED TO SEND.
- APAtul PandeNov 1, 20252.0I got a pair of glasses at the Westfield Mall LensCrafters store in June 2024. After about a year, the anti-glare coatings on the lenses started to peel off. I took it back to the store where I was asked if I’d left the glasses in a hot car. The answer was no. She then asked how I clean the glasses. I said with soap and water (which is one of the suggested methods on the LensCrafters’ website). The sales person told me the reason the coating is coming off is because of improper cleaning. I have worn glasses for 56 years and never experienced defective glasses like the pair from LensCrafters. While any material can fail, what I found profoundly disappointing is the indifference of the sales person. The best suggestion she could offer was that they would make me a new pair at full cost. While the store is nice and clean, and has a wide selection of frames, their service is pitiful. Next time I’m skipping LensCrafters after having been their customer for nearly 35 years. UPDATE: The business owner responded to this review with a link to complete an online form. It took me ten minutes to fill out the form. As it turns out, it was an entire waste of time. There has been no response to the information I provided.
- AAalbertoOct 20, 20255.0Kevin did awesome. He helped me with my glasses right away. He stopped what he was doing. He went to the back and fixed my glasses for me. He didn’t charge me. I would definitely come back and bring my whole family.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Culver City offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Can I schedule an eye exam appointment online for LensCrafters in Culver City?
Yes, you can schedule your eye exam online using their appointment link at https://examappointments.com/eeca/SearchExam?Office.number=0218.
What vision insurance plans does LensCrafters in Culver City accept?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What are the operating hours for LensCrafters located in Westfield Culver City?
LensCrafters is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.
Does LensCrafters offer in-store pickup for eyewear purchases at the Culver City location?
Yes, in-store pickup is available at the LensCrafters Culver City location.
What payment options are available at LensCrafters in Culver City?
Payment options include American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What designer eyewear brands can I find at LensCrafters in Culver City?
LensCrafters carries brands such as Prada, Burberry, Versace, Dolce & Gabbana, Oakley, Ray-Ban, Michael Kors, Coach, and more.
What nearby stores can I visit before or after my appointment at LensCrafters in Westfield Culver City?
Nearby stores include Old Navy for apparel, Disney Store for toys, Miniso for home goods, and Zales Jewelers for fashion accessories.
Are there any nearby health and medical providers close to LensCrafters Culver City?
Yes, Culver City Optometric Center and Beronie Richardson family practice are nearby for additional health services.
What dining options are available near LensCrafters at Westfield Culver City?
You can find dining options nearby such as Burger King for quick meals and On The Grill for barbecue cuisine.