Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
361 reviews
5 stars
341
4 stars
6
3 stars1
2 stars2
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, helpfulness, and professionalism, particularly highlighting employees like Alan, Austin, and Bethzy.
Product Quality
Some customers expressed dissatisfaction with the quality of custom lenses and frames, citing issues with weight and durability.
Experience Consistency
While many reviews reflected positive experiences, there were notable complaints about inconsistent service, particularly regarding communication and follow-up on issues.
Doctor's Care
Dr. Chang received high marks for his thoroughness and professionalism during eye exams, contributing positively to the overall experience.
Repair Services
Customers appreciated the quick and efficient repair services offered, often free of charge, which enhanced their satisfaction with the store.
- WCWilliam ChaNov 12, 20255.010/10 customer care and service!
- DPdeepak parekhNov 7, 20255.0I was helped by Austin and he walked me through different pairs before I selected the one that suits my face. He even helped me in selecting right type of lenses and went above and beyond to address my questions.
- OSOscar De SantiagoNov 6, 20255.0The person who helped us was very nice and helpful, I think her name was Bethzy
- SASaul AvilaNov 4, 20255.0My second time returning to this location, my mother in law and I left very happy and satisfied for the excellent treatment and help from Bethzy! Very kind and helpful towards us. Definitely recommend 10/10
- KYKelly YeoOct 17, 20251.0Had a custom pair of lenses made here for a frame I provided. It cost 425 dollars with insurance (without it would have been 600 plus). It was not communicated to me beforehand that if I provided the frames and they broke, that Lenscrafters would not provide any support whatsoever. The lenses I got back were significantly heavier/thicker and the weight kept dragging my glasses down (which I did call them about but they said they couldn’t make them any thinner). During the weeks after I picked up my glasses, the right lens kept popping out (never had any issues with the frames before this), and I kept having to put them back in. The fourth or fifth time this happened, the frame broke and the lens slipped out and fell onto the floor and chipped. I tried to get help for this issue by calling the branch on numerous occasions. The branch manager, Rita, was condescending and kept interrupting me on the phone when I tried to explain my situation on multiple phone calls. I talked to another employee (a man whose name I did not get unfortunately) who said he would try to contact the regional manager and get back to me on whether they could replace the one chipped lens as a courtesy, but he never called me back. The final time I called, Rita blamed me for not calling (again, the man said he’d contact me) or coming in for so long (I live quite away and had to travel for work so I couldn’t physically come in for a few weeks), and said they’re not responsible for anything that happens after the lenses are picked up. Basically they never offered me any recourse at all except a 50% off for a pair of frames and lenses that they provide, which would still be probably hundreds more dollars on top of what I’ve already lost. I am now out of 425 bucks with a chipped lens I can’t use, so even if I bought a new pair of the same frames, Lenscrafters would not replace that one lens that was chipped. Honestly this was such a bad experience it brought me to tears. I had hoped that paying for high quality lenses, something that I avoided doing for many years because of the cost, at an established business would be better than buying cheap lenses online, because they would last me for a long time and I wouldn’t have to worry about this again for many years. But the whole thing was just awful from beginning to end and the customer service and cost was deplorable. Do not get custom lenses made at Lenscrafters, especially not at this Lenscrafters.
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams and services does LensCrafters at Macy's offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions like Transitions® and Blue-violet light filtering lenses, and prescription wearable technology from brands such as Ray-Ban Meta and Oakley Meta.
Which designer eyewear brands are available at this LensCrafters location?
They carry a wide range of designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Oakley, Ray-Ban, Ralph Lauren, and more.
Does LensCrafters at Macy's accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Macy's?
They are open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Where is LensCrafters at Macy's located?
The store is located at 3333 Bristol Street, Ste 6000, Costa Mesa, CA 92626, inside Macy's at South Coast Plaza.
Can I schedule an eye exam appointment online?
Yes, you can schedule your eye exam online through their appointment link at https://examappointments.com/eeca/SearchExam?Office.number=3375.
Does LensCrafters at Macy's offer in-store pickup?
Yes, they provide in-store pickup services for products.
What popular dining options are nearby LensCrafters at Macy's?
Nearby dining options include Wolfgang Puck Kitchen, a fast-food pizza restaurant, Wetzel's Pretzels bakery and fast food, as well as the French restaurant Populaire Modern Bistro.
What other retail stores can I visit near LensCrafters at Macy's?
You can explore other stores nearby such as Seraphine Maternity clothing store, Quicksilver Young Mens Store, BCBGMAXAZRIA at Macy's, and Sunglass Hut at Macy's for additional eyewear and fashion options.
Are there places nearby where I can grab coffee before or after visiting LensCrafters?
Yes, Starbucks is located nearby where you can enjoy coffee and snacks before or after your visit to LensCrafters.