Otay Ranch Towncenter Eyexam of CA

Reviews

• YS

  Yaira Santiago

  Apr 29, 2026
  5.0
  An excellent service, he has a good doctor and his employees are excellent.
• VF

  Valeria Flores

  Apr 14, 2026
  5.0
  Trusted service 🫡 I got my old glasses done here a while ago and had to come back for new ones cause I don’t trust anyone else’s overlook on glasses like Isaac’s🤙🏼 I was helped by Sarah on the pre test and she’s the gentlest while explaining the steps. My eye exam went quick and I got plenty of chances to ask about any concerns. I would have purchased frames as I liked quite a few of the ones in the store but I had my own, Ramiro was super nice and helpful choosing transition lenses for them 😎
• EL

  Edith Lopez

  Apr 9, 2026
  5.0
  Very nice and quiet. Super friendly staff.
• JV

  Julius Valencia

  Mar 9, 2026
  5.0
  My recent experience at LensCrafters was highly satisfactory. Sarah demonstrated professionalism, attentiveness, and a genuine commitment to customer care throughout my visit. She provided a comprehensive eye test and was using advanced diagnostic equipment and took the time to explain each step in detail. Overall, LensCrafters exemplifies efficiency, expertise, and quality service in the eyewear industry. I would confidently recommend them to others seeking a reliable and professional vision care provider
• JV

  Jasmin Villa

  Feb 24, 2026
  1.0
  I was quoted fees that were not clearly explained upfront. Then I was told those same fees could be “waived” if I purchased glasses that same day. That felt less like a policy and more like a tactic to pressure customers into buying on the spot. It came across as manipulative — almost like you’re being boxed into a purchase to avoid paying unnecessary charges. Customers should never feel forced to buy something just to avoid fees that weren’t transparently explained in the first place. If a representative cannot clearly break down pricing, build rapport, and create a welcoming experience, that’s a service issue — not a customer obligation to purchase. The manager greeting was not warm or informative, and there was no clear explanation of next steps during check-in. Engagement only increased when it was time to sell glasses. The exam team was excellent. However, the sales approach and the way fees were handled made the experience feel pressured and misleading. Customers deserve transparency — not tactics that make them feel trapped into making a purchase.

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