Business Details
About
OptometryEye Care CenterLensCrafters OD
Otay Ranch Towncenter Eyexam of CA is the local eye doctor to see for all of your eye care needs in Chula Vista, CA. As your local Chula Vista optometrist, Otay Ranch Towncenter Eyexam of CA can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 2015 Birch Rd Chula Vista, CA 91915 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.
Details
- Wheelchair accessible entranceAvailable
Location
Otay Ranch Towncenter Eyexam of CA
2015 Birch Rd, Chula Vista, CA
91915, United States
Hours
Reviews
4.8
251 reviews
5 stars
234
4 stars
6
3 stars
4
2 stars2
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional throughout their visits.
Efficiency
Several reviews highlighted the quick and efficient service, with many customers appreciating the timely appointments and thorough exams.
Mixed Experiences
While many had positive experiences, some customers reported issues with long wait times, unexpected fees, and unsatisfactory handling of appointments.
Professionalism
Customers frequently noted the professionalism and knowledge of the doctors and staff, contributing to a positive overall experience.
Cleanliness Concerns
A few reviews mentioned issues with cleanliness in the exam rooms, indicating a need for improvement in this area.
- GAGus ArgusaJan 5, 20265.0Dr. Tam and Lenscrafters team, are always the best!!!
- AMAntonio MartinDec 27, 20251.0My family of four has been visiting this LensCrafters at Otay Ranch Town Center for the past three years. We chose this store because it’s a Plus Provider. However, this year was a terrible experience. First, they informed us that we couldn’t have our entire family’s eye exams on the same day. They insisted we split into two separate appointments on different days even though they had available appointments online. Next, they told us that the eye exam covered by our insurance, which we’ve never had to pay for before, wasn’t available at this location. Instead, they charged us $39 each for a comprehensive exam. I explained that we’ve never had to pay out of pocket for an eye exam, and the representative claimed that the doctor only offers comprehensive exams and not the standard ones. When I asked to cancel my appointment, he threatened to charge me a $50 cancellation fee. To make matters worse, my son couldn’t even get an eye exam because his benefits weren’t ready for him to use. The representative said that since he wasn’t yet eligible for the lens benefit, they wouldn’t be able to do his eye exam, even though he did qualify. As a Plus Provider, I expected a more professional experience and not these shady business practices. This is the first time we’ve encountered such unethical behavior at this location, and it’s our third year going there. I’m going to talk to my vision benefit provider, EyeMed, about this incident and share my experience with friends and family. I’ll also leave reviews on social media and review sites about what happened to our family. I’m very disappointed.
- DRDaniela RamirezNov 22, 20255.0Very professional and fast
- SJSteven JohnsonNov 9, 20253.0Good but the waiting time was too long. Had a scheduled appointment but had to wait 25mins to be seen. That really annoyed me
- RHRoger HorneckerNov 8, 20251.0Non-optional retinal scan was mandatory at $39. Most insurance plans do not cover retinal scans.My error for not reading the fine print. To cancel the appointment was $50. On principle I should’ve cancelled but financially this was not smart. Every optometrist I have ever been to gives the option for retinal scans because a scan is not good substitute for dilation. Went through with appointment received my prescription and will not be coming back.
Frequently Asked Questions About Otay Ranch Towncenter Eyexam of CA
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What is involved in an eye exam?
An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
Why should I get an eye exam at Otay Ranch Towncenter Eyexam of CA?
An annual eye exam can detect vision changes, eye health issues, and general health problems such as diabetes and high blood pressure early, allowing for timely treatment.
What can I expect during an eye exam at this location?
The exam includes comprehensive tests to assess your vision and eye health, followed by a discussion with the optometrist about your results and prescription options.
Is a contact lens exam different from a regular eye exam here?
Yes, contact lens fittings include detailed eye measurements and have an additional fee. A regular exam determines if your eyes are healthy enough for contacts.
Where is Otay Ranch Towncenter Eyexam of CA located?
It is located at 2015 Birch Rd, Ste 1019, Chula Vista, CA 91915, inside Otay Ranch Town Center.
What are the regular business hours for Otay Ranch Towncenter Eyexam of CA?
They are open Monday through Friday from 8:30 AM to 8:00 PM, and closed on Saturdays and Sundays.
What payment options are accepted at this optometry office?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is the office wheelchair accessible?
Yes, the office has a wheelchair accessible entrance to accommodate all patients.
How can nearby stores like Sunglass Hut at Macy's complement my visit to the optometrist?
After your eye exam, you can visit Sunglass Hut at Macy's nearby for a wide selection of sunglasses to protect your eyes and complement your new prescription.
Can I plan a shopping trip along with my eye care visit at Otay Ranch Town Center?
Yes, Otay Ranch Town Center includes Macy's, MAC Cosmetics, and Columbia Sportswear Company, so you can combine your eye exam with shopping and beauty needs.
Are there fitness or recreational options nearby if I want to stay active after my appointment?
Yes, nearby fitness centers include TITLE Boxing Club Chula Vista and V.I.P. fitness studio, giving you options to stay active after your eye care visit.