Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
686 reviews
5 stars
634
4 stars
20
3 stars8
2 stars1
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting employees like Mario, Isaac, and Jazmine.
Product Knowledge
Staff demonstrated strong product knowledge, assisting customers in selecting frames and lenses that suited their needs and preferences.
Mixed Experiences
While many reviews were positive, some customers reported issues with service delays, miscommunication, and dissatisfaction with management responses.
Store Environment
The store was frequently described as clean, organized, and welcoming, contributing to a positive shopping experience.
Efficiency
Several customers noted quick service and efficient handling of their needs, although some experienced delays during busy times.
- NNNichole Natividad2 days ago5.0Sofia and Isaac truly made my experience at LensCrafters worthwhile! They were very accommodating, listened to all my concerns, and were very knowledgeable when answering my questions. Will enjoy coming back for my vision needs.
- JGJ GJan 7, 20263.0Went in to see two styles of frames. They didn’t have the color I was looking for, but also didn’t offer any way to order to view besides just the online view. I walked in and nobody asked me if I needed anything until I was already about to leave 15-20 mins later. Staff didn’t feel too friendly and then they seemed bothered that I wasn’t interested in another set of glasses.
- RHRosa H.Dec 30, 20255.0Alex helped me get my glasses fixed within 15 min. Really great and friendly service!
- MHMichael HetheringtonDec 23, 20251.0My contact lenses were shipped to the wrong location, and I had to call back to have this corrected. After speaking with the store, they re-shipped the contacts, but the issue should not have happened in the first place. I am going a week now without contacts to see. Overall, this was a poor customer service experience. I will not be returning and do not recommend using your benefits or services at this location.
- AMAlicia MarquezDec 21, 20255.0Mario Gonzalez assisted me and was very helpful throughout this process. He made sure my questions were answered while I was choosing my frame and gave me some good insight before making my selection. Lens Crafters Otay Ranch Mall Chula Vista is exceptional.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Otay Ranch Town Center offer?
They offer comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer brands for eyewear.
Does LensCrafters accept vision insurance plans?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at 2015 Birch Rd?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Can I pick up my eyewear order in-store at this LensCrafters location?
Yes, in-store pickup is available at this location.
What popular designer eyewear brands are available at LensCrafters Otay Ranch Town Center?
Brands available include Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
How can I schedule an eye exam appointment at LensCrafters in Chula Vista?
You can schedule an appointment online via their quick link URL: https://examappointments.com/eeca/SearchExam?Office.number=5232
What payment options are accepted at the LensCrafters at Otay Ranch?
They accept American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, and Visa.
What nearby shopping options are available around LensCrafters at Otay Ranch Town Center?
Nearby shopping includes H&M, DSW Designer Shoe Warehouse, Famous Footwear, Gap, and Zumiez, all within the Otay Ranch Town Center.
Are there entertainment options close to LensCrafters in Otay Ranch?
Yes, AMC Otay Ranch 12 cinema is nearby, providing a great entertainment option before or after your visit.
Where can I find dining options near LensCrafters at Otay Ranch Town Center?
Villa Fresh Italian Kitchen offers nearby Italian dining for a meal before or after your appointment.