Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
295 reviews
5 stars
278
4 stars
5
3 stars2
2 stars0
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and professional, with many specific mentions of individual employees like Anthony, Chris, and Savina.
Staffing Issues
Several reviews highlighted concerns about understaffing during busy hours, leading to longer wait times, although the staff handled the situation well.
Product Knowledge
Customers appreciated the staff's knowledge about products and insurance options, which helped them make informed decisions.
Mixed Experiences
While many reviews were positive, there were a few complaints regarding specific service issues, including dissatisfaction with prescription accuracy and management responses.
Overall Satisfaction
The majority of customers expressed high satisfaction with their experiences, often mentioning they would return and recommend the store to others.
- JPJacqueline PapezOct 16, 20255.0I have been going here for over 15 years and I trust Dr Kelly Trihn to take of my eyes and she is very caring and knowledgeable. All staff, a shout out to Mark who helped with my Glasses today. Amazing place to go.
- MAMiranda AguilarOct 13, 20255.0Staff were so friendly and welcoming!
- ATAndy TuOct 11, 20255.0Very knowledgeable!!! Found the perfect frame and the guy was very helpful and professional
- CSCharles StringfieldAug 23, 20255.0The staff was very nice and helpful. Dr. Trinh Was amazing Great customer service 🙏🏾
- NINatalie IAug 12, 20253.0Got here at around 5:40p left at 7p office was so understaffed w/ only 2 employees available for all customers . This is not a review on the employees but management or whoever is in charge of staffing. Absolutely ridiculous to have such little coverage exploiting your employees and overworking them. This issue then trickles down to your customers w/extended wait times it affects service bc your employees are stretched thin. The corporate greed is sickening do better ! And let me be crystal clear the employees did an amazing job considering the circumstances, they were helping everyone, apologizing for the wait times and beyond kind excellent customer service on their end !
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters in Chino Hills offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Chino Hills?
Brands include Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tory Burch, and more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others.
What are the operating hours of LensCrafters at 13855 City Center Dr in Chino Hills?
LensCrafters is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my eyeglasses in-store at LensCrafters Chino Hills?
Yes, LensCrafters offers in-store pickup service.
How can I schedule an eye exam appointment at LensCrafters Chino Hills?
You can schedule an appointment online via the provided quick link URL at https://examappointments.com/eeca/SearchExam?Office.number=5634.
What payment methods does LensCrafters in Chino Hills accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What dining options are available near LensCrafters in Chino Hills?
Nearby restaurants include Toastique, Cava (Mediterranean cuisine), Urban Fish Taco, Smashburger, Panera Bread, Klatch Coffee, and Dripp.
Where can I shop for clothing and accessories near LensCrafters in Chino Hills?
Nearby clothing and fashion stores include White House Black Market, Francesca's, New York & Company, Soma, Buckle, Banana Republic, and Gemorie jewelry store.
What other health and beauty services are close to LensCrafters in Chino Hills?
Close by are Removery Tattoo Removal & Fading, bHRC MedSpa Chino Hills, Charlotte Tilbury beauty salon, Facelogic Chino Hills spa, Cookie Cutters Haircuts for Kids, and V's Barbershop.