Planet Fitness

4.4
448 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
9825 Mason Ave, Chatsworth, CA
91311, United States

Hours

Reviews

4.4
448 reviews
5 stars
326
4 stars
58
3 stars
24
2 stars
9
1 star
31

What are people saying?

AI-generated from recent customer reviews

Cleanliness

While many customers praised the gym for its cleanliness, several reviews highlighted ongoing issues with the cleanliness of the locker rooms and showers, including reports of bodily fluids and unclean facilities.

Staff Friendliness

The staff received consistent positive feedback for being friendly, helpful, and welcoming, contributing to a pleasant gym atmosphere.

Equipment Availability

Customers appreciated the variety and availability of equipment, noting that there were usually enough machines to accommodate workouts without long waits.

Customer Service Issues

Some reviews pointed out poor customer service experiences, particularly regarding membership cancellations and billing issues, leading to frustration among members.

Atmosphere

The gym is described as a calm and judgment-free environment, making it appealing for beginners and those looking to focus on their workouts.
  • ZB
    Zulma Beatriz Benitez
    Oct 28, 2025
    5.0
    Me gusta mucho este gimnasio muy limpio, tiene variedad de máquinas en especial tiene abundantes caminadoras y elípticas . Lo recomiendo !
  • TD
    T Didymus
    Aug 19, 2025
    5.0
    Clean. Not too crowded at peak times. A few machines were out of servive but tjere were plenty of alternative machines to use.
  • TA
    Tahiny A
    Jul 30, 2025
    4.0
    This planet fitness is nice and clean only con is the air circulation kinda sucks.
  • WW
    Waterfire Windearth
    Jul 25, 2025
    5.0
    Cleans place, showers, in off machines to be used, and special area is open 24 hours,
  • ML
    Molly Liles
    Jun 21, 2025
    2.0
    To be honest, I was really excited to work out at the gym today. It was my first time as I have just recently joined Planet Fitness. The equipment area was pretty clean, but I found the women’s locker room disappointing. First, every stall had toilet paper/toilet seat covers on the floor. I noticed there was some type of bodily fluid on the back of the stall I used once I had already sat down. The toilet barely flushed. The showers smell of mildew and had soap scum in them. There were people’s leftover belongings in the a couple of the showers. I stepped on a razor blade cover. I wiped the sink counters off because they were soaking wet, and looked like they hadn’t been wiped in a while. The floors had stuff stuck to it. One of the reasons I joined was because Planet Fitness is supposed to pride itself on cleanliness, but this location needs some assistance. I thought about telling the front desk person on the way out, but no one was there and I didn’t want to wait around. I just wanted to leave. I am hoping it improves or I will pull my membership before I am billed my initiation fee. 😢 Update...there still continues to be an issue with the cleanliness of this location. The stuff on the back wall mentioned before is still there. The showers still smell of mildew, there was menstrual blood on the floor and fecal matter smeared in the bowls. One of the workers happened to be in there. I showed her specifically the stuff of concern. She said she would tell the "janitor." I have no idea what that means. There was a treadmill not working next to me. I told the workers at the front. They also recognized that it was broken but never put a sign on it. I had to tell 4 people that tried to use it that it didn't work during my workout. Inside the middle stall there is an unidentified substance inside the toilet paper dispenser. I am not sure I want to know what it is! This situation is definitely frustrating.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Chatsworth, CA?

Planet Fitness in Chatsworth, CA is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 10:00 PM, and on Saturday and Sunday from 7:00 AM to 7:00 PM.

What types of memberships and pricing plans are available at Planet Fitness Chatsworth?

You can view detailed membership options and pricing plans at Planet Fitness Chatsworth by visiting their membership page: https://www.planetfitness.com/gym-memberships.