LensCrafters

4.3
474 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
6600 Topanga Canyon Blvd, Canoga Park, CA
91303-2609, United States

Hours

Reviews

4.3
474 reviews
5 stars
385
4 stars
9
3 stars
6
2 stars
7
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Nelly received numerous positive mentions for her helpfulness and professionalism, while some customers reported rude or dismissive behavior from other staff.

Repair Services

Many customers praised the quick and effective repair services provided by staff, particularly Nelly and David.

Appointment Issues

Several reviews highlighted problems with appointment management and communication, leading to frustration among customers.

Store Environment

The store was described as beautiful and well-stocked, but some customers found the organization and signage lacking.
  • SS
    Shawn Shahabi
    6 days ago
    1.0
    After ten days passed on my order with no any response from Lenz Crafter to check the status on my order, without picking up my call a voice message comes on “ someone will call me back within the next two days” What a brilliant customer service!!👎
  • MM
    Manny Marin
    Dec 22, 2025
    5.0
    Great Store and workers! Always very helpful!
  • JS
    Jorge Solorzano
    Dec 19, 2025
    1.0
    STAY AWAY FROM THIS PLACE! I went there last week to see the new Nuance Hearing Glasses, I was told I had to make an appointment to get a full demo on who they worked, so I made an appointment for a week from then at 4pm, I showed up yesterday and they saw my appointment but said they needed to charge to glasses which would take about 20 minutes, 20 minutes later I asked if I could get my demo and they asked me to sit at the demo table, I nice young lady came over and sat and proceeded to tell me all about these hearing glasses, when I asked for a demo she said it takes an hour to charge these. They knew I had an appointment and they could have charged the glasses had of time, but that's not what I'm upset about, the entire time they made me feel like this was my fault, I know I don't dress fancy but I dress OK, I could certainly afford these $2000 glasses but wow I have never felt like such a POS before.
  • SF
    Sarita Freedman
    Dec 13, 2025
    5.0
    Nelly did a great job of adjusting my glasses to perfection!! I’d definitely return and ask for her again.
  • NM
    Nancy Martinez
    Dec 3, 2025
    5.0
    I had a fantastic experience at LensCrafters in Topanga Mall. One of the screws on my glasses had fallen out, and I stopped by hoping they could help. The optician was incredibly kind and helpful—he quickly fixed my glasses on the spot and didn’t charge me anything for the repair. It’s rare to find service that feels both professional and genuinely caring, but that’s exactly what I experienced here. The staff went above and beyond to make sure I left with my glasses in perfect condition. I really appreciate their generosity and excellent customer service. Highly recommend this location to anyone in need of eyewear support!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.