UCLA Health Calabasas Primary & Specialty Care

Reviews

• SP

  Sergio Peña

  Feb 20, 2026
  1.0
  My experience today was terrible due to the front desk receptionist Susie or Susan. I notified the office through MyChart that I would be about 10 minutes late to my 8:00 a.m. appointment because I had to drop my daughters off at school. I arrived at 8:11 a.m. and she made a big issue about it at the counter in front of other patients, which was totally embarrassing, and said I had to reschedule my appointment to a completely different day in a condescending and non compassionate tone she didn’t even bother to make eye contact even though UCLA has a 15 minute grace period. She then spoke loudly in front of other patients and specifically referenced my medical symptoms out loud, telling me to “relax” because it would make one of my symptoms “skyrocket,” which was a clear disclosure of my personal health information in a public area where others could hear. She also gave me a hard time about my insurance card even though my updated insurance was already uploaded in the system, which felt like she was escalating the situation. This was disrespectful, unprofessional, and a serious privacy concern, and I am asking UCLA Health to review and address it.
• DM

  D mikaels

  Jan 4, 2025
  1.0
  I went to UCLA Calabasas radiology for an ultra sound. They charged me $377 when I arrived saying that this was my portion of the deductible. I have a PPO insurance. When I got my EOB from my insurance company, I found out that my responsibility was only $20! It’s been a month, and after calls from my self and my insurance to UCLA billing, I am still waiting for a refund! Beware of being overcharged!
• AS

  Amy Stuvland

  Oct 4, 2019
  3.0
  It's far but I prefer them because they can fit you in normally very quickly which is great when one doesn't know when there will be another break in your schedule, but if you call because you got held up with work and might be running late, just reschedule. They tell you on the phone that it's fine but then make a huge deal out of it when you're there and with gas prices going up, it's not worth the drive if you can't be seen.
• DC

  Donatella Cicatelli

  Mar 14, 2019
  1.0
  Sad to say UCLA has ruined Motion picture