Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.1
1,163 reviews
5 stars
680
4 stars
216
3 stars
83
2 stars
37
1 star
147
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Several customers reported rude or unhelpful behavior from staff, particularly from management.
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, particularly in bathrooms and showers, with reports of insects and unsanitary conditions.
Equipment Maintenance
Customers noted that some equipment was broken or in need of maintenance, affecting their workout experience.
Customer Service
There were numerous complaints about poor customer service, including issues with membership cancellations and billing practices.
Positive Environment
Despite the issues, many customers appreciated the friendly atmosphere and helpful staff at times.
- AAAndy4 days ago5.0Planet fitness Lot I’m not able to train there when I’m in Australia in Melbourne and I train here in Burbank in LA when I’m here 10 bucks a month he can’t beat it 20
- SSspeed2live6 days ago5.0Typical Planet Fitness location. Relatively large with adequate machinery. Locker rooms are clean. Good tanning booths.
- RLRicardo Luna6 days ago4.0Today, November 18, 2025, I was at the Burbank gym location. I interacted with a new staff member (heavy-set African American male) and I had two concerns regarding customer service. First, I asked if he could check whether my payment had gone through since my credit cards seem to be declining with planet fitness except with no other vendors now. Although I understand I am registered with the Santa Clarita home gym, he told me he couldn’t check anything because I’m from another location. Later, when I asked for the bar padding for squats, I was told they didn't have any available. I completely understand that certain limitations are outside of staff control. However, I believe there are more effective ways to communicate with customers. His responses were short and dry, with no acknowledgment or apology for the inconvenience. This can leave a negative impression, especially when dealing with paying members. Customer service plays a big role in shaping how members view the gym overall. Every other representative at this location has demonstrated good customer service skills, so I’m not sure whether this employee has received proper training in customer relations. As members, we help keep the business running, and it’s important that interactions reflect that value. It would be appreciated if this could be addressed, so the experience stays positive for everyone.
- JBJustine BurtonNov 14, 20253.0I really depends on the location, but most of them are ok, just ok.
- AMAlexa McDowellOct 17, 20251.0Some of the girls that work here are very rude. Everytime the girl with the nasty orange dyed hair is at front she doesnt bother to even say hello. Mostly everyone else is so nice
Frequently Asked Questions About Planet Fitness
What are the operating hours of Planet Fitness in Burbank, CA?
Planet Fitness in Burbank operates 24/7 every day of the week, with slightly reduced hours on some holidays.
Where is Planet Fitness located in Burbank, CA?
Planet Fitness is located at 10950 Sherman Way, Ste 160, Burbank, CA 91505, US.
What facilities and services does Planet Fitness offer?
Planet Fitness offers a variety of services including classic access, mobile app access, free in-club fitness training, tanning salon, massage chairs, hydro massage, personal training, and more.
How can I sign up for a membership at Planet Fitness Burbank?
You can sign up for a membership by visiting their website or through the Planet Fitness mobile app available on both Apple App Store and Google Play Store.
Is Planet Fitness a welcoming gym for all fitness levels?
Yes, Planet Fitness provides a welcoming space in a Judgement Free Zone® for everyone to build strength at their own pace.
What are some nearby gyms to Planet Fitness in Burbank?
Nearby gyms include Powerhouse Gym and Eric the Trainer, which also offer fitness training services.
Are there nearby places to grab healthy food around Planet Fitness Burbank?
Yes, Freshology is a nearby weight loss and food delivery service, and Juice It Up! offers health food and smoothies close to Planet Fitness.
What shopping options are available near Planet Fitness in Burbank?
Plaza Del Sol Shopping Center and Mega Dollar discount store are nearby for shopping needs.
How can I contact Planet Fitness Burbank by phone?
You can reach Planet Fitness Burbank at +1 818-847-0100.
Is there public transportation or taxi service near Planet Fitness?
Yes, Independent Taxi Cab Company operates nearby offering taxi services and airport shuttles to help you reach Planet Fitness conveniently.