LensCrafters at Macy's

4.9
279 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters at Macy's
200 East Cypress Ave, Burbank, CA
91502, United States

Hours

Reviews

4.9
279 reviews
5 stars
273
4 stars
2
3 stars
0
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1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and professional, often going above and beyond to assist with repairs and purchases.

Quick Repairs

Many reviews highlighted the efficiency of the service, with quick turnaround times for repairs and adjustments to glasses.

Knowledgeable Staff

Several customers noted the staff's expertise in helping them choose frames and explaining options, contributing to a positive shopping experience.

Positive Experiences

Overall, customers reported high satisfaction with their visits, often expressing a desire to return due to the excellent service received.
  • JB
    Jacquelin Braemer
    Dec 27, 2025
    5.0
    Dalya was amazing, go see her if you ever happen to lose a screw 😍 thanks so much!
  • LZ
    Lyle Zimskind
    Dec 21, 2025
    5.0
    Gracious and effective help from Darlene in fixing a broken frame I brought in.
  • NH
    Noel Hernandez
    Dec 19, 2025
    5.0
    Staff replaced frame screw in my ray-ban.Job well done. Thank you.
  • AM
    Alyssa Munoz
    Dec 17, 2025
    5.0
    Thank you so much Dalia! You fixed my husband’s glasses and really spread the giving Christmas spirit!
  • CD
    Corissa Dill
    Dec 1, 2025
    5.0
    Galya is incredibly kind and went out of her way to solve my problem and help remedy the issue with my glasses. I had just come from sunglass hut and they were less than helpful and told me they'd order the screw I needed and I could come back for it another time. I asked Galya to help and she said "can you give me ten minutes?" She is truly a breath of fresh air in a world where customer service is no longer a given.

Frequently Asked Questions About LensCrafters at Macy's

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.