Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
518 reviews
5 stars
462
4 stars
8
3 stars
10
2 stars5
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Amanda, Michael, and Andrew for their exceptional service.
Product Quality
Several reviews highlighted issues with the quality of glasses and lenses, including improper fitting and adjustments, leading to dissatisfaction among some customers.
Repair Services
Customers appreciated the quick and free repair services offered, with many noting positive experiences when bringing in glasses for adjustments or fixes.
Appointment Issues
Some customers reported difficulties with scheduling and confirming appointments, leading to frustration and a loss of long-term customers.
Overall Experience
While many had positive experiences, a few customers expressed disappointment with the professionalism and care shown during their visits, indicating inconsistency in service quality.
- SSStizzyDrewNov 11, 20255.0Thank you so much Amanda!! Very knowledgeable and very kind ☺️ , I highly recommend asking for Amanda for your needs! Helped me with my new Meta glasses and the best part it was super fast and easy. 5 stars ☺️
- JJJarrett JohnsonNov 5, 20255.0I purchased a pair of Ray-Bans that never quite fit, and the company instructed me to go to a LensCrafters to have them adjusted. I couldn’t be more pleased with the service and care I received from Rene and the entire team. So grateful they saved my favorite custom glasses. Would recommend to anyone needing this kind of service.
- JMJaime M.Nov 5, 20255.0Michael was helpful and executed excellent customer service, and I am so thankful. I needed my frames to have a new pin put in, and I also wanted to replace them ultimately as they were scratched. Michael expertly and graciously assisted me with my purchase, as well as fixing my glasses. His customer service was impeccable! I've always had great service at this LensCrafters in Burbank, and it is the only one I will go to. Never wait for even a moment before someone is helping you!
- SHSide 2 Side (Tambourine Healer)Nov 1, 20255.0On a scale of 1 to 10 stars I'd give Amanda 20 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I was lost in a sea of lenses 👓🕶 and Amanda came and rescued me. She found the perfect lens for my face, repaired the ones that I was wearing , she was knowledgeable, smiled, was full of personality and made me laugh. Amanda loves what she does and brings JOY to the experience. I highly recommend this location and especially Amanda. I'm so glad to have found this location 2day and I will always return here and refer others. I HIGHLY recommend this Location and tell Amanda that Side 2 Side sent you. 🪇🪘🥁🎹🎸🎻
- GGGeraldOct 18, 20251.0I have been to this lens crafters sparingly over the years and this was the last time. I had a hard time scheduling appointments due to my schedule, so that is not the stores fault, but what I take issue with is the glasses I received. I spent in the ball park of 800$(including insurance) on the the eye exam, frames, and lenses, which included the insurance. When the store called me to tell me my glasses were ready a week later, I was excited. When I received my glasses it was downhill from there AGAIN. The store associate simply handed me my glasses and said here you go, no fitment, no adjustment, nothing. At that point, I asked to put have them fit and adjusted and was told it not necessary. I walk outside and my lenses are literally making me dizzy to the point where I can't drive. Then I get home and inspect the glasses further and the glasses arent even seated in the Ray Ban frames properly. I call the store back and get told that it's all normal and your eyes will adjust over time. I go to get a second opinion, which confirmed my initial observation....the lenses should have been adjusted properly and the fit should have been done once I got the glasses. In summary, this store is the worst representation of this company. They don't care about anything else except getting you out of the door and as a customer I felt that and now I get to with with very expensive paper weights that I can't wear because they make me dizzy and because the lenses were never seated in the frame properly are a risk of popping out...thanks lens crafters for an expensive headache.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Burbank offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology from Ray-Ban Meta, Oakley Meta, and Nuance Audio.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters in Burbank?
LensCrafters is open Monday through Friday from 10:00 AM to 7:30 PM, Saturday from 9:00 AM to 6:30 PM, and Sunday from 10:00 AM to 5:30 PM.
Can I schedule an eye exam appointment online for LensCrafters?
Yes, you can schedule your eye exam appointment online using the provided scheduling link.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for your convenience.
What payment methods are accepted at LensCrafters?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are LensCrafters’ facilities wheelchair accessible?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate all customers.
Which nearby places can I visit before or after my eye care appointment at LensCrafters?
Nearby you can visit Starbucks for coffee, Domino's Pizza for a meal, and Grocery Outlet for shopping. These locations can be convenient for refreshment or errands before or after your appointment.
Is there a bank nearby LensCrafters in case I need financial services?
Yes, there is a Chase bank located nearby where you can access ATMs and financial services.
Are there any fitness or wellness centers close to LensCrafters?
Yes, FunXional Fitness gym and Ogè Aesthetics and Wellness center are nearby options for fitness and wellness needs.