LensCrafters

Reviews

• MG

  Michael G.

  3 days ago
  5.0
  I Definitely recommend Rene.He helped find Glasses I love. Great Customer service. Great AAA discount.Had my Glasses made a week and 1 day later. Prescription was right on. Great experience.
• MR

  Monica Ramos

  Jan 3, 2026
  5.0
  Dimitri adjusted my new glasses quickly and easily. He could tell immediately what needed to be adjusted by looking at me. Fast and friendly service
• GL

  Gabriel Lopez

  Dec 30, 2025
  5.0
  Michael the sales person is excellent in customer service and it was very pleasant talking to him
• KG

  Kelly Greene

  Dec 21, 2025
  1.0
  A shame that such respectable doctor like Dr. Wong has folk like Amanda managing the store that they work out of. Amanda, despite being the store manager, seems to have no other way to handle productive feedback, and legit questions about in-store communication, other than by being condescending and rude to patients. Had received a text earlier in the week thanking me for opting into two-way messaging. Basically, it is texting. It welcomed me to use the texting, instead of needing to call into the store. Needed to reschedule an exam, so used the texting because I was under the weather, and speaking was a bit painful, but a few hours later had received no response. Finally called in, and unfortunately got Amanda, whose response to me asking if they are checking their texts was literally “Well, ma’am, we’re very busy, we don’t have time to stop everything to check your texts.“ ??!!! That alone was tempting to just hang up the phone and figure OK, they don’t have time to check their texts, nor to be pleasant to patients, I’ll just skip my appointment. It was a jarring, unnecessary, sarcastic response, and quite the opposite of what you’d hope to hear from anybody working at a medical office, let alone a trusted eye doctor. We went further into the conversation where she asked me to give her my last name; while she was looking me up, I asked a straightforward question: should I assume moving forward not to use the texting, since you’ve relayed if you’re “very busy” you won’t be checking them? Instead of a polite response, again Amanda took the opportunity to be rude, remarking, “Well, ma’am, you’re welcome to do what you want, I see you sent this text two hours ago, but when we’re very busy, we can’t just stop what we’re doing to focus on your text“. All of this unnecessary rudeness when the gist of this was that, yes, texting is not effective at the store, because nobody’s looking out for them; since Amanda never hit the proper training: there are polite ways to handle this Acknowledgment. The fact that I was sick had no impact on Amanda, she could clearly care less, and the fact that I was struggling to communicate, didn’t matter to her either. Instead of apologizing for her behavior, when I pointed out that she was being condescending and rude, she gleefully asked, “Well would you like to speak to someone else?” It would be too much to hope that this conversation was recorded, because guaranteed had the store owner, or Dr. Wong any sense that this is how Amanda handles communication with loyal patients, she would be most likely removed from her position. If you’re unable to be kind and polite to patients, particularly those who have called in sick to reschedule, you have no business working ANYwhere, let alone managing a store… But especially at an office that handles wellness and medical needs. Kathryn 12/21/25 12:30 pm
• JL

  Jake Laz

  Dec 16, 2025
  5.0
  Armine was great! Took care of replacing my lenses right on the spot. Very helpful and professional. I would highly recommend this location of LensCrafters. . The entire staff was very friendly.

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