Pure Barre

Reviews

• YO

  Yuri Kim Oh

  Apr 7, 2023
  1.0
  If you’re pregnant, beware and keep everything in writing because the contract at this studio is a total trap. This studio has a couple great instructors who really care, but the management and business are going to bring you more stress and frustration than you need during this important time in your life. I used to work at two different Pure Barre studios, and the care at the Brea location is shockingly impersonal. I’m near my due date and have pains that are making it difficult to attend classes. I called the Pure Barre studio a week prior to my membership renewal date, and a nice woman told me she’d text her manager to get my membership freeze or cancellation squared away. She said he’d contact me, which he didn’t. I waited a few days, then followed up via email. First of all, for some reason, it’s difficult to speak to a person with the authority to alter your membership on the phone - which creates a delay in communication (but this could’ve been because I was calling around 6pm, at the end of my work day). Secondly, they didn’t even bother to check my records and tried to tell me I couldn’t cancel. They had confused me for someone else at the studio with a similar name and just didn’t even respond to my email until I called and emailed again. Then, they tell me I have to pay another month of unlimited before I cancel because they are backdating my request to the email follow-up (do they not keep track of client communications?) - my other option would be to freeze the account and contact them 30 days prior to every renewal, so even while I’m delusional and recovering from giving birth, or they’d charge me for unlimited classes that month. I expressed that the loopholes are frustrating, and they gaslit me saying (verbatim): “There are no loopholes in these agreements and they are rather straightforward.” No bedside manner, empathy, or regard for why this whole process might be frustrating. I’ve asked them to call me, so we’ll see if they do. My mother had also signed up at this studio so that we could attend together, but I am frankly disgusted by the way that this location operates. I can tell you that Pure Barre locations elsewhere operate differently, and I am incredibly disappointed that a gym that touts care towards expecting mothers would treat their clients this way. Lastly, worth mentioning for any other Asians in the community - a few Asian American friends of mine have gone to this location and have expressed that they experienced micro aggressions from staff. I haven’t experienced this myself, but I know that my mother was uncomfortable because she felt the instructors were avoiding her because of her “broken” English. We will recommend to our friends that they not waste their time or assets supporting this location.
• JC

  Jennifer Chao

  Aug 29, 2020
  5.0
  Been coming here for a while and I love it. The environment is super supportive and the workouts kick my butt in the best way.
• WJ

  Wong Joy

  Jul 25, 2019
  5.0
  Have been coming here for two months and love every class! The instructors give clear instruction and the music selections are great!
• AN

  Ana Nava

  Mar 13, 2018
  5.0
  I'm loving my pure barre experience thus far. I've attended six classes and love the way my body feels.... stronger and more toned, which are the results I was looking for. Yes, the classes are difficult but the instructors are good; they push you, but also provide options for exercises your body can't just yet handle. I'm happy to say... I'm becoming addicted to pure barre.

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