LensCrafters

Reviews

• DJ

  Div Janjua

  Aug 26, 2026
  5.0
  Got my new RayBan Meta from LensCrafters and customer service from Madhav was exceptional. He processed our order super fast and had excellent knowledge about his work.
• VL

  Vincent Lau

  Aug 25, 2026
  1.0
  Service has gone down significantly over the years. Thought I was done dealing with them after I eventually got a refund, but my insurance provider has still not received anything after over a month. Ordered glasses in May, told 2 weeks wait time, waited almost 4. Found out they used a prescription from 3 years ago instead of a new one. Had to do a reorder, waited another 3 weeks only for them to have the lens and no frames. Was given a refund directly back to my insurance providers, but they have not seen the money after a month. Emailing directly to customer service has been absolutely useless. It's too bad Luxottica owns all the popular glasses brands and optical shops.
• TE

  Tricia Earl

  Aug 22, 2026
  5.0
  the sales representative at the Mayfair mall location was so helpful and fixed my mom's sunglasses by putting a new pin in without charge! very friendly service!
• TR

  Trishna Rai

  Aug 14, 2026
  5.0
  I had an excellent experience at LensCrafters in Mayfair Mall. I stopped in to see if they could repair my husband’s sunglasses, and Kunal was extremely friendly, professional, and genuinely helpful. He fixed the sunglasses for me on the spot and didn’t charge me anything. I really appreciated his kindness and excellent customer service. Kunal went above and beyond to help me, and I truly appreciate it. I highly recommend the LensCrafters at Mayfair Mall and will definitely be back!
• SP

  Style P

  Aug 11, 2026
  1.0
  Unfortunately, my experience with the customer service from Lenscrafter Mayfair Mall was very disappointing. The staff were not very helpful or responsive, and I felt that my concerns were not taken seriously. I expected better communication. I hope management takes this feedback seriously and works on improving the customer service experience for future customers. Situation: Picked up the new eyeglasses that was delivered to the Mayfair location, lens has scratches so we asked them to replace it. Female associate told us they will send an email once they receive the replacement. We haven’t heard from them x 3 weeks. No email or notice to follow up. We called the location. Phone rings for good 30 mins no one is answering for 30 mins. Find out after from one of the associates that they cancelled the order for some reason. No reason has been provided to us. Now they said we have to drop off the eyeglasses again so they will send it back to the Vancouver Lenscrafter location to their lab then we will have to wait for another 2 weeks or so. It is not a prescription glass, it is just a normal sunglasses that doesnt need any prescription. Staff takes so much time looking for orders. Disorganized and time consumming process compare to other location. Very inconvenient service compare to other locations.

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