LensCrafters

Reviews

• JC

  Jessica Cwiklinski

  1 day ago
  5.0
  Thank you, Madhav, for the excellent customer service today! You made the experience of finding the right glasses easy and enjoyable. I really appreciated your patience, knowledge, and help throughout the process.
• MH

  Madison Hallock

  1 day ago
  5.0
  Kunal Chakravarty at LensCrafters was amazing to work with. He was quick, efficient, and helped me choose the perfect Versace frames. He also got me promotional pricing on both the frames and lenses which I really appreciated. He was so kind, professional, and helpful throughout the whole experience. I would definitely recommend him to anyone looking for great customer service.
• SJ

  Shawna Jones

  2 days ago
  5.0
  I initially went to LensCrafters to have new lenses installed in two sets of glasses - one used for distance, one for the computer. I walked away with a new set of frames + lenses. After wearing the new frames for a couple of days, the frames started giving me a headache. I returned the frames and asked for an exchange where new lenses were installed in my two sets of glasses. No questions were asked. The lenses were ordered and once they arrives, and over a two week period, I had new lenses in my glasses - distance and computer. The staff put up with my endless questions and explanations about what I wanted. They are an amazing staff who go above and beyond to ensure that the customer walks away with exactly what they wanted. No matter how many questions and explantions. Thankyou!!
• GE

  Gavin England

  5 days ago
  5.0
  Great experience at this eyeglass store! The staff were super friendly, patient, and helped us find exactly what we were looking for. The service was quick and professional, and they even gave us a free glasses case which was a really nice touch. You can tell they care about their customers and go the extra mile. Definitely recommend coming here if you need new glasses or great customer service!
• AA

  Alicia

  Apr 25, 2026
  1.0
  I took my sunglasses in during Fall 2025 because the arms were little loose - they were only 1 year old Prada Sunnies. It is now April 2026 and still nobody has helped me. The man that was working bent the whole frame and cracked my sunglasses in the middle by the nose. After he said he wouldn’t fix them another person came over who touched my hair and face unprovoked and without my consent. While trying to convince me that my sunglasses were not cracked or bent. The team refused to replace them. I have emailed and called many times. Somehow the manager is never around to talk to me after months of me trying to have this resolved. This is the worst customer service ever. The old manager/ assistant manager were so much better.

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