Fitness World

Reviews

• AC

  Ariel Chen

  May 12, 2026
  1.0
  I’ve been to the burnaby, Richmond and Marine Drive location. This one is the worse. The smell of the gym, needing to wait for workout machines because people were using their phones and playing games while doing their work out. This is also the only place that does not have enough wipes. Going to the gym should be something to enjoy while going to this location is an absolute suffer. If there were other gyms nearby, I will 100% switch.
• KE

  Kale Ellis

  May 11, 2026
  1.0
  Unfortunately, this is BY FAR THE WORST GYM I HAVE BEEN TO IN MY WHOLE LIFE. It is SO overcrowded, you literally have to wait IN LINE to use anything. It also smells AWFUL, like DISGUSTING. I genuinely don’t know how it’s even possible. Like all the people who go to this gym do not use deodorant or something? To make things worse, most of the time half the machines are broken (pictured below). Also the people that go to this gym are insanely rude, I have been verbally threatened several times for literally no reason. The gym culture here is non existent. It’s even so crowded that BLUETOOTH DOES NOT WORK. Like there are just so many people crammed in there using bluetooth that there’s not enough bluetooth bandwidth to stay connected. I never have issues with this anywhere else. The place is also EXTREMELY dirty, lockers are broken, and the bathroom is a health hazard. It’s just honestly not a great place to work out in AT ALL. It really sucks, because I’ve been with Fitness World since 2020, I moved to this area a year ago hoping it would be good, but I can comprehensively say that this location is just literal trash. Additionally, they must KNOW it’s bad because they’re literally bribing people with cheap plastic landfill water bottles to leave 5 star reviews (pictured below). I see this as morally detestable, because if you want 5 stars you should MAKE IT A GOOD GYM. *derogatory*
• EK

  Emelda Kendi

  May 7, 2026
  5.0
  Great gym with a clean and motivating environment. The trainers are very helpful, professional, and supportive, and the customer service is excellent. Staff are always friendly and welcoming. Huge shoutout to Laurein for her amazing customer service, friendliness, and training support. She is always so welcoming, positive, and professional, and she genuinely makes the gym experience enjoyable and motivating. Her energy, patience, and dedication to helping others really stand out. She goes above and beyond to make everyone feel comfortable and supported. Truly one of the best!
• SL

  Sujan Lama

  May 3, 2026
  2.0
  Gym is so crowded that it feels like I am in a fish market. Space is too small for the number of members signed up. You guys should focus more on improving the quality of experience members get instead of those promotions for new members. Equipments- something broken all the time and not fixed for weeks Massage chairs- Feels like just for show- 2 chairs for such a big number of members. and those chairs does not work properly.
• RR

  Rachel

  Apr 30, 2026
  5.0
  For my birthday this year, I took advantage of the free Fitness World personal training session and got paired with Sarah T. I had such a great first session that I decided to buy more to keep working with her. I would definitely recommend Sarah to anyone who’s looking for a personal trainer. She’s friendly, professional, supportive, knowledgeable, and observant; all of which helped me feel more comfortable and confident throughout my workout. Most impressively, she motivated me to start 6:00 AM gym sessions which is a habit I never would have imagined for myself just a month ago! Thanks Sarah :) This Fitness World location is very busy but it’s very clean and the front desk staff are welcoming.