Fitness World

Reviews

• MM

  Marissa Muench

  3 days ago
  5.0
  Aidan was my trainer for an intro session and he was so kind, helpful and respectful. He listened to all of my concerns and was able to answer all of my questions to reduce my anxiety towards the gym. Highly recommend him if you need a personal trainer!
• EH

  Enward St. Hiliare

  4 days ago
  5.0
  Absolutely love the culture at this gym! My friend Trino has been training here for a bit. Despite struggling with Peyronie's disease, the positive and supportive vibe here has helped him thrive. He just hit a personal record of benching 105 lbs, and I couldn't be prouder. If you want a gym where you can train free from judgment and feel supported, this is the place to be!
• TM

  Timothy Metke

  6 days ago
  5.0
  Had an awesome session at Fitness World this morning, and Jaisleen at the front desk really added to the experience. She was super friendly and helpful showing me around to all the equipment areas, and had a better time because of her!
• SC

  Stephanie Chan

  Apr 26, 2026
  5.0
  I received personal training from Marlene Hibbs for three months in the Kingsway location, and made the decision to follow her to the Cambie location to continue our work, particularly for somatics. Luckily at the FIT membership tier, I am able to train at different locations. I initially didn’t understand what personal trainers were, but I had to lose weight for my upcoming wedding, so I came to the front desk with a family member who encouraged me to sign up for personal training. I met Marlene who happened to be at the front desk at the time. I ended up getting sessions with her, and I’m glad I did. She’s an awesome coach! I didn’t think workouts could be fun, but somehow I’m always looking forward to them with Marlene. She educated me on nutrition, figured out my macros split, and designed several workout plans throughout our training sessions together. Not only is she passionate about fitness and movement, she is also very invested in my progress and well-being, whether it involves me physically becoming more fit or building more confidence. I had a previous leg injury from parkour that I went to many physiotherapists for and I was left with a major muscular imbalance, so I was never able to perform squats properly. When I tried my first somatics session with Marlene, I was surprised how different it felt to walk and squat down, even if it was temporary without reinforcing the movements every day. While I didn’t take any more somatics sessions after that because I needed to focus on losing weight for my wedding, Marlene would add somatics exercises into my workouts when she saw it was necessary. I was eventually able to consistently squat down to tie my shoes without pain or discomfort. Three months in, I have lost 12 pounds, and I feel like I have much more energy than before. I’m also fitting into dresses that I used to fit in before my weight gain during the pandemic. Moreover, I no longer feel like my left leg is weaker than my right leg, so that particular muscular imbalance seems to have been corrected. I also came away with a better understanding of how I can use the gym equipment, making adjustments for my height and size. When Marlene was transferred from the Kingsway location, I decided I wanted to continue having sessions with her at her new location due to our professional bond, and I used my membership’s flexibility to ensure I could do so. Now we are focusing on somatics, which we couldn’t do before due to competing priorities. I currently train three days a week with another trainer in the Kingsway location and one day a week in the Cambie location with Marlene. I’ve even invited her to my wedding! Throughout the months of having Marlene as a guide through the gym together, I felt more comfortable navigating in the environment on my own and started using the squat racks and machines even outside of my sessions. Because of her, as well as the friendly front desk staff, I am better able to appreciate the culture of the gym and I feel more comfortable spending time there. I really appreciate you, Marlene!
• ZK

  Zero Km

  Apr 23, 2026
  3.0
  I have had the opportunity to visit several locations of this gym chain and, overall, it offers a variety of amenities considering the price paid. The staff is generally very friendly; however, the experience at the Cambie location could be improved. In particular, it would be advisable to have more staff during peak hours, especially in the evenings during the week, as the front desk is often unattended at those times. On several occasions, I have noticed that when going to the front desk, there is no one available. At first, I thought it was an isolated case, but on Wednesday, April 22, 2026, several of us were waiting for assistance without success until someone had to go look for the staff member in charge. Additionally, I have observed that the person who usually works at reception turns off the gym lights before closing time and leaves the front desk approximately 20 minutes early to get changed, which creates inconvenience for members who need assistance, such as booking massage services or asking questions. I cannot generalize that all staff behave in the same way, as it is always the same person who presents this situation. The rest of the team remains at the front desk during closing hours and provides good service. It is understandable that they may want to finish their shift and go home, but in this case it comes across as unprofessional. To improve the customer experience, it would be advisable to increase staff coverage during peak hours and ensure continuous presence at the front desk until the official closing time of the gym.

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