LensCrafters

Reviews

• AT

  Amanda Thompson

  Sep 27, 2026
  5.0
  Ravneet delivered absolute perfection! Walking in, I was feeling pretty skeptical and had zero clue what I was actually looking for. But the moment I stepped through the door, she welcomed me in and completely worked her magic. She guided me through finding both sunglasses and everyday glasses, giving spot-on style feedback while making sure my personal taste was front and centre. I honestly would have walked out empty-handed without her eye for style, and now I literally can't wait for them to arrive! If you want a fun, stress-free experience, definitely ask for Ravneet—she’s a total rockstar!
• HH

  Hoomi

  Sep 23, 2026
  5.0
  Had a fast good experience with the nice and kind persian lady working there.
• AO

  Alan Olguín

  Sep 11, 2026
  1.0
  "Terrible service — the worst I've ever experienced. They took more than 2 months to deliver my glasses. They never notified me about the reason for the delay. I had to go in person 4 times to ask, plus multiple phone calls, and every time I got the same answer: 'It's in process.' I wasted my time only to finally receive crooked and scratched glasses. They don't even have the slightest care to do their job properly. The manager is never there — every time I went, she wasn't available. I hope this review helps so no one else wastes their money and time at this store. A real waste of time... they just make you waste your time."
• RP

  Rocky Power

  Sep 10, 2026
  5.0
  I was in to see Dr Wong, the optometrist in the Guildford Mall. Surrey, BC on 4 Sept 2026. I saw him many years ago and again in 2021. He has the same enthusiasm, concern and cares for his patient. He is very knowledgeable. Then Ravneet helped me with the prescription glasses. She is very knowledgeable and possesses excellent customer service skills. There was an irate customer on that day and the Lens Crafters staff handled the situation calmly. The male customer was not nice to staff and was shouting. Amazing Lens Crafters staff, nice office ambiance and many name brand glasses to pick from.
• CG

  CHETAN GAUTAM

  Aug 27, 2026
  1.0
  Called this location yesterday to book eyeglasses prescription check appointment and they booked me for next day Thursday which is today. I specifically mentioned that I am only available on Wednesday and Thursday. Priya booked me at their another location in Surrey Center Mall Pearle location at 11:40am on Aug 27. I asked her again before disconnecting the call if it's Thursday, 11:40 on Aug 27 and she said yes. I went to that location today and receptionist their , they said I don't have appointment and the doctor doesn't even work their on Thursday. Instead , she booked me on September 6th Sunday which is not even close to the day of the week and the month I asked them to book. I called them back at Guilford location and in the meantime I asked if Pearle location can accommodate me today if possible with any other doctors. Priya hung up the phone and talked very rudely and when I asked for manager, she said she doesn't work today. You can call her tomorrow. After few minutes Priya called and said if you want to take it for today I can put you with another doctor but they will charge $35 bucks but yesterday she told me to bring my Service card/MSP card and I won't get charged. I hope the doctor at this location and the manger Sanjeeda hear the phone conversation and see how rudely this Priya talks to clients even though she is at fault. Making mistakes and even after mentioning multiple times that I have days off on Wednesday and Thursday, she keep giving me options to come on Friday or Saturday and and booked me for Sunday the September 6th. The way she talks , arguing behavior and wasting someone's today and then showing attitude. You wasted an hour+ time and gas to other location for nothing and now I have to book another appointment and waste the same time again going there. This women shouldn't be working in customer service. She doesn't even let the customer speak. If I could give them 0 star. I would like a call back and speak to the Manager Sanjeeda and The doctor who run this location.

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