LensCrafters

Reviews

• RF

  ryan figueroa

  May 10, 2026
  1.0
  I bought a brand-new pair of eyeglasses, and after two months, the lenses have scratches even with the scratch-resistant protection included. Some small bubbles have also started forming inside. They refused to replace my lenses and blamed me for not purchasing their warranty. I suspect they used low-quality lenses because I didn’t buy the warranty, so I’ll return and buy new lenses, along with the warranty.
• MM

  Marlon Margarejo

  May 10, 2026
  5.0
  Agrima was very helpful and patient with me and my wife while we were choosing our prescription glasses. She answered all of our questions clearly and took the time to help us find the best glasses that fit both of us perfectly. We really appreciated her kindness, professionalism, and excellent customer service. Thank you, Agrima, for making the experience easy and enjoyable!
• KH

  Karishma Harpalani

  May 10, 2026
  5.0
  I loved the variety in selection, store promotions and customer service. The process was so easy! The associate understood my needs and was able to offer economic and flattering solutions.
• ST

  Sai Susmita Tadepalli

  May 7, 2026
  1.0
  Terrible staff and customer service. They are not helpful at all. I was informed about a certain offer but after spending 30 mins to decide what to buy, I was informed there was a mistake and offer doensot apply. To my surprise, I was told it's up to me to decide whether to purchase or not. As I already spent so much time, I decided to go ahead and purchases the glasses. When I went to pick up, I had a doubt the glasses were wrongly made with prescription. I asked to staff to verify before collecting my glasses. The staff member said there is no prescription for the glasses. After few weeks as I continue to feel discomfort, I went back to verify with them once again and as expected I was told that there has been a mistake from their end. Without any empathy, I was just asked to return the glasses and I would get a replacement. Then the staff added that I have to manage without glasses and it's not their problem that I no longer have my old glasses. When I received the replacement pair, the arm of the frame came off after 2-3 days. I had to go to the store again and again I was told these kind of issues are normal and they will fix it for me. They fixed it. Total 4 times visit to the store for glasses I paid extra and to talk to such bad customer reps. Disappointed. I got a response that I can raise my concerns through customer care form. It has been a month I have not heard back from them. Do mention in care form that responses will be given in 5 days when you donot abide by it.
• RS

  richard sen

  May 6, 2026
  5.0
  The optometrist was very helpful in selecting my frames for me and the progressive lens’s that I chose , also very informative make model and sizes.

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