Specsavers Richmond No. 3 Road Real Canadian Superstore

Reviews

• JG

  Jimz G

  May 12, 2026
  1.0
  Been coming to this store numerous times and the service overall has been good especially Dr. Ng. But a few days ago when I took my mom to do the follow up exam. As usual she has to take some photos and some test of her eyes… before seeing Dr. Ng. From last experiences the staffs were all very patient to my 85 years old mom. This time a staff named Alex?( I overheard her colleague called her by this name) very impatient and rude to my elderly mom. After a few failed photo shoots she started yelling and telling my mom to keep her head steady… I already informed her that my mom needs to be translated. Long story short, she’s shouldn’t be working in the service industry if she has no patience and no respect to elderly people. But we will still be back; because the rest of the staffs are good.
• KB

  Kirsten B

  May 10, 2026
  5.0
  Very professional and helpful staff. Every interaction from start to delivery of my lenses was comfortable and I left with a smile. Thanks everyone at Richmond Center Spec Savers- you’re all excellent!!
• SS

  Sian Sadler

  May 4, 2026
  5.0
  Glasses repair! Simon was a fantastic help with a faulty frame. He went above and beyond to help resolve the issue so extremely grateful for his assistance.
• SW

  Shawn Wong

  Apr 16, 2026
  5.0
  hi i visited Specsavers in Richmond centre looking to purchase a new pair of glasses. the Optician Chrystal was quite knowledgeable and answered all my inquiries. was quite diligent to properly set my progressive glasses. thank-you crystal for making my visit memorable and will return in the future.
• TK

  Ted K

  Apr 14, 2026
  5.0
  Million thanks to Simon at this branch of Specsaver. My daughter's glasses had screw come off loose, we took it in to this branch hoping they could help. Simon served us,he was very willing to help, without checking our customer records he simply went to the back, spend 5-10minute to work on her specs. What really made me feel the customer service from them, Simon not only just screwed the loose ends in for us, he glued both sides of screws to avoid loosening and he also adjusted the nose-bridge to a proper position to help the glasses fit better. Simon did this all with a smile, with true intention to help. That have us true confidence that he is there with customer's best care in mind as opposed to being a money grab. thanks all

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