LensCrafters

Reviews

• JW

  Jonathon Wong

  5 days ago
  5.0
  Thanks Tushar for making my first LensCrafters experience a memorable one!
• DV

  Diana Vard

  May 12, 2026
  5.0
  I can't express much gratitude to Sadia who welcomed me with my broken glasses. She couldn't help me on the spot but she guided me thoroughly through the steps and addresses that could help me to repair my glasses. I am very happy and greatfull that I had a chance to meet her, as my glasses are expensive and repair was impossible on the spot.
• OS

  Oliver Sylvester

  Apr 23, 2026
  5.0
  I recently visited the LensCrafters in Richmond and had a great experience. The staff was professional, and the service was efficient from start to finish. I’m really happy with the selection and the quality of my new glasses. Highly recommended for anyone in the area looking for reliable eye care😊
• MR

  Moe Mahmood Leghari - Realtor

  Apr 5, 2026
  5.0
  Eye doctor Dr. Khangura was amazing—kind, attentive, and took the time to answer all of my questions and concerns. Sales representative Saadia (#428406) was just as amazing. She has helped us in the past too, which is why I was so happy she was there to assist me again. Saadia is knowledgeable, and I truly appreciate her genuine recommendations with no sales pressure. Everything she suggested felt like it was in my best interest, not hers. As a Realtor®, I know a thing or two about closing a deal without the hard sell—and this team nailed it. If only every home inspection went this smoothly! I highly recommend Dr. Khangura and Saadia if you're looking for an amazing experience as well.
• EV

  Enia Vagra

  Mar 23, 2026
  1.0
  I went to LensCrafters around 5pm today (Sunday) and honestly the experience was really disappointing. I had seen good reviews for this location, so I didn’t expect this at all. When we walked in, no one greeted us even though the store was pretty empty. There was only one other customer, and I noticed the employee helping him was really nice and attentive, so I thought the service would be good. But when it was my turn and I approached to ask a question, the experience felt completely different. It was my first time using insurance for eyeglasses, so I was just trying to ask if there was a way to check the balance. I didn’t even get to finish my question before the employee dismissed it, and the way she responded made me feel like I was asking something stupid. I’m referring to the employee wearing a headscarf. I was just genuinely confused and trying to understand, not being difficult. I’ve worked in retail before, so I know people ask all kinds of questions and it’s important to be patient and respectful. The difference in how we were treated compared to the other customer was really noticeable, and it honestly made us feel uncomfortable and a bit embarrassed. I’m not sure what caused that difference, but it didn’t feel right, especially since we came in expecting the kind of service reflected in the reviews. I would really appreciate it if questions could be answered in a more patient and understanding way, especially for first-time customers who are still learning. I might have just misunderstood the tone, but in the moment it felt a little discouraging. I was trying to be polite and just needed some guidance. I hope moving forward all customers can have a consistently welcoming experience, as that’s what I was expecting when we visited. Based on this experience, I would personally rate it very low, and honestly would have given it a 0 if that were an option.

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