Fitness World

Reviews

• FO

  Fernando Estrada Orrante

  2 days ago
  5.0
  I’ve been coming to this gym for a while. Equipment has always been clean and the staff is super kind. Best gym in the area by far!
• AM

  Amir Mallakzadeh

  3 days ago
  1.0
  I had an extremely disappointing experience with the General Manager, Amin Rahmanim, at Fitness World Suter Brook. I came in for a drop in session with a friend because I was genuinely interested in trying out the gym and potentially becoming a member. I had a few questions about the drop in process, pricing, and membership options. Unfortunately, none of the staff were able to answer my questions, so they called the manager over. From the moment he approached us, his attitude was rude, condescending, and unprofessional. Instead of welcoming a potential new customer and helping answer my questions, he made me feel like I was inconveniencing him simply for asking. When I mentioned that paying $21 for a single drop in seemed expensive when a full month membership was only around $24, I was not complaining. I was simply trying to understand the pricing because I was considering signing up for a membership instead. Rather than taking the opportunity to explain the pricing or help me find the best option, he immediately became defensive and dismissive. His tone was hostile, and he essentially made it seem like I should just leave instead of trying to earn my business. The interaction became even more confusing when he asked for my phone number and other personal information to look up my account. He then told me that because a friend had apparently sent me a promotional offer over a year ago, which I honestly had no recollection of, I was no longer eligible to sign up. The explanation made very little sense, and no effort was made to clarify the situation or offer an alternative solution. If someone walks into your gym ready to become a paying member, you would think the priority would be to help them sign up, not create unnecessary obstacles?? The entire interaction felt cold, confrontational, and completely lacking in customer service. A manager sets the standard for the rest of the staff, and unfortunately this experience reflected very poorly on the club. There was no attempt to listen, no willingness to problem solve, and no interest in making a positive impression on someone who was genuinely considering joining! It is unfortunate because the facility itself looked great, but after being treated this way, I left with no interest in becoming a member. Fitness World can and should do better when it comes to customer service, especially from someone in a management position. First impressions matter, and this was one of the worst customer service experiences I have had.
• MM

  Mounir Al meho

  5 days ago
  1.0
  I want to file a complaint about the manager at Fitness World, Ami R. My experience with him was extremely disappointing. He was disrespectful, rude, and unprofessional throughout our interaction. Instead of trying to help resolve my concerns, his attitude made me feel unwelcome and disrespected as a member. His behavior was the main reason I decided to cancel my membership. I expected to be treated with courtesy and respect, but unfortunately that was not the case. I hope Fitness World takes this complaint seriously and looks into this matter so that other members do not have a similar experience.
• DK

  David Kim-MacKinnon

  Jul 8, 2026
  5.0
  Ever since I moved to BC this is the only Gym might come to the Best facility. Lotta space not too much traffic clean facility and the staff is very friendly. Highly recommended doesn’t matter what level of fitness you’re at. Everyone is welcome here no judgement just blood sweat and tears on the gym floor.
• MA

  Mahan Arab

  Jul 7, 2026
  2.0
  The gym itself is clean, well-equipped, and the quality of the facilities is good. However, my overall experience was disappointing because of two major issues. First, parking is a constant problem. It’s frustrating to work out and then have to worry about finding parking or getting a parking ticket. Second, the cancellation process is much more difficult than it should be. Canceling a membership should be simple, but instead it feels unnecessarily complicated. If Fitness World improved parking and made membership cancellations easier, I would have had a much better experience.

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