StretchLab Langley

Reviews

• JG

  Jake G

  Aug 17, 2026
  5.0
  I would definitely recommend StretchLab Langley! I spoke with Tiprene on the phone, and she was professional, knowledgeable, and very thorough. She asked a number of probing questions to ensure this was a good fit for me. Her positive demeanour demonstrated that she runs her business with a high level of integrity. I also had a mini complimentary stretch with Idris, a Kinesiologist, whom I felt I could fully trust after just the short 15 minutes I was there. I will definitely be booking a full session in the future. Thank you so much for your time today!
• EJ

  Elsa Jackson

  Aug 15, 2026
  1.0
  It was good the few times I went. But an unrealistic time commitment for me as I don’t live close to. I was going to be travelling for a few months a put in the appropriate email request to pause my membership which never happened. Then after continuous charges to my CC I sent an official cancellation email. I obviously didn’t read the fine print as 1 month is 31 days, not the 30 days that they charge at in the contract so I got charged the. Next month as well. I was angry and they did “graciously” give me my money back for that. Although they have now charged my CC again. What a headache. They also have some staff that is clearly unprofessional when working on clients with their conversation and it is not relaxing. In fact I left more tense than I arrived.
• ZA

  Zaid Al-Saffar

  Jul 27, 2026
  5.0
  I recently signed up for the 3-month, 50-minute stretch program at StretchLab Langley, and my experience has been excellent so far. A special thank you to Tiprene, the manager, who was incredibly friendly, professional, and welcoming throughout the registration process. She took the time to explain the program in detail, answer all my questions, and made the entire sign-up experience simple and comfortable. I've been working with Arlyn, and after just a few sessions, I could already feel positive changes in my muscles and overall mobility. My body feels less tense, my flexibility has improved, and I've noticed a significant enhancement in my posture. The personalized stretching sessions have helped me move more comfortably and feel better throughout the day. The staff are knowledgeable, caring, and genuinely focused on helping clients achieve their wellness goals. I highly recommend StretchLab Langley to anyone looking to improve flexibility, mobility, posture, and overall well-being. Thank you, Tiprene and Arlyn, for the outstanding service and support! 🙌😊
• MN

  Mrs. Nelson

  Jul 21, 2026
  5.0
  The staff is knowledgeable, StretchLab employees have a Kinesiologist background, Athletic Therapy, and no matter who you book with they’re all welcoming and professional. I love the 50 min sessions. 100% recommend! PS their girl socks are so cute! Their retail is high end, high quality product. LULULEMON, ALO, Tavi.. buying these here instead of the mall supports smaller businesses so I like that! 😃
• SM

  Sumera Manhas

  Jul 9, 2026
  3.0
  I had a very disappointing experience with StretchLab Langley. I cancelled my membership in June, but before doing so I specifically asked whether I would still be able to use my remaining credits. Zubair assured me that I had until July 20 to use them, so I cancelled based on that information. When I later called to book an appointment, I was told that my account had been put on hold and that I could no longer use my remaining credits. As a result, I lost the credits that I had already paid for. Had I known this would happen, I would have booked appointments to use all of my remaining credits before cancelling to ensure my money wasn’t wasted. I talked to the manager to discuss the situation, hoping she would honor what I had been told. Instead, I was met with an incredibly rude and dismissive attitude. Every time I tried to explain what had happened, I felt like I was being shut down rather than listened to. There was no empathy, no willingness to understand the situation, and no attempt to find a reasonable solution. The way I was spoken to was completely unacceptable and left me feeling frustrated, upset, and disrespected as a paying customer. The poor customer service I received from the manager was just as disappointing as losing the credits I had already paid for. I expected professionalism and respect, but instead I was treated in a way that made it clear my concerns didn’t matter. If you’re considering cancelling your membership, I strongly recommend getting every detail in writing before you do. Don’t rely solely on verbal assurances about your remaining credits, as my experience was very different from what I was told. I am extremely disappointed that what I was told when I cancelled my membership was not honored. Had I been given the correct information, I would never have cancelled before using my remaining credits. No customer should be treated this way. I will not be returning to StretchLab Langley while this manager is in charge, and based on my experience, I cannot recommend this location. [update] - I increased the review to 3 star after talking to the owner. Thank you so much to Yusef (owner) for taking the time to reach out and address my concerns personally. I really appreciate him taking the time to clarify the cancellation policy and, most of all, for allowing me to use my outstanding credit. His thoughtful response made a huge difference, and I’m very grateful for the help. I also hope the manager at the Langley location can take this experience as an opportunity to reflect and provide future customers with a higher level of customer service. Everyone deserves to be treated with kindness, respect, and understanding, and I hope future interactions reflect those values.