StretchLab Langley

Reviews

• MN

  Mrs. Nelson

  6 days ago
  5.0
  The staff is knowledgeable, StretchLab employees have a Kinesiologist background, Athletic Therapy, and no matter who you book with they’re all welcoming and professional. I love the 50 min sessions. 100% recommend! PS their girl socks are so cute! Their retail is high end, high quality product. LULULEMON, ALO, Tavi.. buying these here instead of the mall supports smaller businesses so I like that! 😃
• AA

  Aileen Amora

  Jul 15, 2026
  5.0
  Such a great experience! I felt a noticeable difference after my stretch less tension, better movement, and more relaxed. Everyone was kind and professional, and the session was worth it. Highly recommend giving it a try!
• AA

  Arjean

  Jul 11, 2026
  5.0
  Shout out to StretchLab Langley! Working at a desk for long hours often leaves me feeling stiff, and StretchLab has really helped. Their sessions have improved my flexibility, relieved muscle tension, and helped me move more comfortably. The staff is friendly and makes every visit a great experience. 😊
• SM

  Sumera Manhas

  Jul 9, 2026
  1.0
  I had a very disappointing experience with StretchLab Langley. I cancelled my membership in June, but before doing so I specifically asked whether I would still be able to use my remaining credits. Zubair assured me that I had until July 20 to use them, so I cancelled based on that information. When I later called to book an appointment, I was told that my account had been put on hold and that I could no longer use my remaining credits. As a result, I lost the credits that I had already paid for. Had I known this would happen, I would have booked appointments to use all of my remaining credits before cancelling to ensure my money wasn’t wasted. I talked to the manager to discuss the situation, hoping she would honor what I had been told. Instead, I was met with an incredibly rude and dismissive attitude. Every time I tried to explain what had happened, I felt like I was being shut down rather than listened to. There was no empathy, no willingness to understand the situation, and no attempt to find a reasonable solution. The way I was spoken to was completely unacceptable and left me feeling frustrated, upset, and disrespected as a paying customer. The poor customer service I received from the manager was just as disappointing as losing the credits I had already paid for. I expected professionalism and respect, but instead I was treated in a way that made it clear my concerns didn’t matter. If you’re considering cancelling your membership, I strongly recommend getting every detail in writing before you do. Don’t rely solely on verbal assurances about your remaining credits, as my experience was very different from what I was told. I am extremely disappointed that what I was told when I cancelled my membership was not honored. Had I been given the correct information, I would never have cancelled before using my remaining credits. No customer should be treated this way. I will not be returning to StretchLab Langley while this manager is in charge, and based on my experience, I cannot recommend this location.
• BB

  B.J. Bjarnason

  Jun 25, 2026
  5.0
  I have been suffering for about a month with some Pretty severe leg pain. Jivan listened to my concerns, took my history and focused on the areas that I was most worried about. I was shocked at how much relief I experienced it's like they have the keys to all the places your body is locked. 10/10 fully recommend looking forward to more sessions!