Big Hearts Homecare is a locally-owned & operated homecare provider emphasizing compassion, quality care, medical supervision, personalized services at affordable rates in a timely fashion. We serve all those who need assistance living in the comfort of their homes, including the elderly, special needs, post surgery & hospitalized patients, palliative & postpartum, those with Alzheimer’s & dementia support needs, injured workers, accident clients, and all those with simple & complex injuries. Our caregivers are qualified, experienced & insured. We seek to build a genuine long-lasting relationship with you, with no obligation on length of service. We are accredited by BBB & can directly bill ICBC, Veterans Affairs & insurance providers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.