LensCrafters

Reviews

• MP

  michelle padilla

  5 days ago
  5.0
  Olivia from LensCrafters Metropolis was very accommodating and helpful. She was incredibly patient while I was choosing my glasses and took the time to explain all the available options to us clearly. Her friendly and professional service made the whole experience enjoyable. Thank you, Olivia, for your outstanding customer care.
• LP

  lahiruni peiris

  Jun 16, 2026
  5.0
  Thanks a lot for the excellent service rendered. Really good variety of brands with affordable price ranges. The team lead Gagan gave us an amazing support with recommendations to our choices. Our whole family got glasses and we are delighted to recommend you for our friends and family. Special credit goes to team lead Gagan. Thank you!
• LR

  Linda R

  Jun 11, 2026
  2.0
  Ordered new frames and lenses from this company. I had multiple issues with my new glasses and had to return them repeatedly. The workmanship and quality of the glasses was poor. After a year, I ordered the same frames and lenses from another online company and the quality and workmanship was outstanding right from the beginning. The frames and lenses were of better quality and didn't need constant adjustments just to fit and my vision was crystal clear and much sharper with these new lenses even though my prescription hadn't changed. I would never purchase frames and lenses from this company again as the quality of their workmanship and product was of poor quality. When I brought them into be repaired by another optometrist, he confirmed the lenses themselves were very low quality. In addition, even though I ordered the scratch coating the lenses had multiple fine scratches after a short period of time. One positive note was that the clerk who helped me choose a frame was excellent in that she took the time to help me find a frame that I was happy with. Other than that, the whole experience was a disappointment to say the least.
• MS

  Mohinder Sandhu

  Jun 8, 2026
  5.0
  I walked in to Metrotown Lens crafters and walked around the store couldn’t see anything I liked and just when I was about to leave MANJIT asked if he could help and when I explained what I was looking for right away he knew what would work for me and my goodness his first pick was great and when it came to lenses and prescription he was so knowledgeable and explained everything clearly in detail. I have never met anyone in the 40years that I have lived here who has such a courteous and caring and knowledgeable approach and is dedicated to his job. Thank you
• NA

  Noor Ali

  Jun 6, 2026
  1.0
  I have been a loyal LensCrafters customer for almost 10 years, and this was my worst experience at any location. My glasses were made incorrectly, and when I returned multiple times, the manager was dismissive and told me, “Your power is too high, and I don’t fix noses here,” after I showed him the red marks on my nose. When I asked about changing the nose pads, I was told to order them from Amazon or go to another store. The assistant manager attempted to help and reordered new lenses for me. However, when I returned and the glasses were still uncomfortable, she said she was busy, made a brief attempt to adjust them, and then asked me to come back the next day. I repeatedly felt unwelcome and not taken seriously. I eventually went to another branch, where they spent over an hour correcting the issue and discovered the real problem was fitting the measurements were incorrect and the nose pads had been placed upside down. This experience reflects poor handling of a fitting issue that should have been resolved much earlier. I would not recommend this location and definitely not coming back.

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