Fitness World

Reviews

• RG

  Riya Gupta

  1 day ago
  4.0
  I had a great experience at Fitness World on Kingsway! The gym has a great selection of equipment, everything was clean and well-maintained, and there was plenty of space to work out comfortably. Great atmosphere and I would recommend to anyone starting out!
• RT

  Ricardo Tovar

  2 days ago
  2.0
  I work out at 6am, right at opening time. However, several times it has happened that the staff member responsible for opening is late. I have a very tight schedule as most of the people that work out that early, so a 20 min delay means a ruined workout. Wasted fuel, wasted sleep, wasted pre-workout, you name it. It's a shame, I've been going to this gym for 3-4y and I think it's mostly well equipped and well maintained, but I might have to switch to some gym that opens 24/7 or at least reliably opens at 6.
• CS

  Chris Siglos

  2 days ago
  1.0
  I would've been stoked to get a workout starting from opening hours (6:00am) but it's now 6:24am and not a single employee has shown up to unlock the doors and there's been a lineup of people outside. I even tried calling just to see if maybe someone inside would pick up, but no answer, which I guess is to be expected with the lights out. Truly disappointing first thing in the morning. I'll have to pay to do a drop-in elsewhere.
• VA

  Vy Anh

  5 days ago
  1.0
  Extremely Disappointing Experience at Fitness World Kingsway, Burnaby. Think Twice Before Booking! My friend and I created accounts and booked a Pilates class for 6 PM on Friday, two days in advance. We arrived at 5:30 PM, 30 minutes early, as advised. To make matters worse, the class reminder was sent only to my friend, not to me. Instead of letting us get changed and prepare for class, the front desk sales staff kept us there to push personal training packages. Despite repeatedly reminding them that our class was about to start and that we needed to get ready, they continued their sales pitch and insisted we would still make it on time. What made the experience even worse was the manager's approach. Rather than welcoming new customers, he questioned our commitment to exercising and made condescending remarks about our fitness goals. His attitude changed noticeably the moment my friend clearly stated that she was not interested in personal training. The entire interaction felt disrespectful and unprofessional, especially toward women. After all that unnecessary delay, we finally made it upstairs, only to be told by the instructor that we were late and the class was already full. Instead of acknowledging the front desk's role in the situation, the instructor spoke to us in a confrontational manner, making it seem as though the entire situation was our fault. This experience exposed a serious lack of communication and coordination between the front desk, management, and fitness instructors. We arrived early, followed the booking process, and repeatedly communicated our concerns, yet we were denied the very class we had booked. The entire visit felt more like an aggressive sales operation than a welcoming fitness facility. The staff seemed far more interested in pushing personal training packages than respecting customers' time or delivering the services they had booked. If you're considering booking a class here, think twice. Based on our experience, you may find yourself spending more time listening to sales pitches than actually getting to enjoy your workout. This was an incredibly frustrating first impression and a disappointing example of how new customers can be treated.
• SH

  symphony Huang

  Sep 19, 2026
  5.0
  I’ve worked with Destiny as my personal trainer for 3 months and I would very highly recommend her. She is professional, funny, and knows her stuff. She gave me a great foundation for leading my own workouts, pushing me harder and showing me how to use all the equipment at the gym. It was also great that Destiny could tailor my workouts on my fly due to any injuries or requests I had. I felt Destiny took ownership of my fitness journey with me and never let me to give up. If you’re looking for a personal trainer, particularly for women, I would highly suggest coming in and having a chat with Destiny. Nice that fitness world has an amazing app that helps me track the details from my workouts.

Frequently Asked Questions About Fitness World