Club Pilates

Reviews

• JM

  Jensy Muñoz

  Aug 24, 2026
  5.0
  Exceptional front desk service, answered all my questions and young lady I believe her name was Rebecca, was very informative about memberships and classes!
• MS

  Merci Simpenzwe

  Aug 17, 2026
  2.0
  The Pilates classes have been great, and some of the instructors are amazing and really make the experience enjoyable. However, the communication has been frustrating. I’ve had to call multiple times to get answers, and when I call back, it seems like the staff don’t always know what I was previously told or asked. I’ve also been given different prices, which makes things confusing and frustrating. I really appreciate the instructors who have been great, but I think the communication and consistency with the front office could definitely be improved.
• ES

  Eric Sena

  Aug 4, 2026
  2.0
  Here's my experience in this Club. It's been a year since we became members. We started in Langley in 2025 and it's' been a great experience there. I would agree that Pilates is a great program, however, choice of club and instructor matters. 1st - In this location, you will notice a frequent change in their front desk staff and instructors. A question to ask is why? 2nd - Ive been doing Pilates for a yr and have outgrown classes for level 1.5 so I have to cross train at the gym. So I got invited to try 2.0 class by one of the instructors. In fact Ive tried a couple of them and it fits what I need. After booking classes for 2.0, twice I was cancelled after being invited by an Instructor. Very disappointing and embarrassing. Their answer - Im not certified for class 2. Sure I would agree. NO explanation. But it was only explained to me by a Manager who called after I requested my membership to be cancelled that there is a liability issue if I attend classes for level 2 and im not signed for that. So here the question now, why I was allowed and invited to attend level 2 classes and did well on 2 level 2 classes? What happened to the liability issue? It's obvious that management and staff in this location do not communicate well. Hence, impacting client experience. Do some research before going to this club. If you just need some stretching and balance exercises, there are better ways that are more cost efficient than this. Save your $. I wish this Club all the best. Chelsea see you at a different club. You've been great. Sorry the 2 star doesnt reflect you. Its their management and the location. You are still 5 star for me.
• PL

  Pei Liang

  Jul 9, 2026
  1.0
  Very disappointing first experience. Would give ZERO start if I could. I signed up for a free 30-minute introductory Pilates class at Club Pilates Abbotsford. As someone who has been doing hot yoga for over 1.5 years but had never tried Pilates before, I was excited to learn more about it. My booking for the Monday 5:00 PM class was confirmed by text message on Monday morning. However, when I arrived around 4:47 PM, the person at the front desk barely acknowledged me. After I asked about checking in, I was told that the class was full and that they couldn't accommodate me. The only option offered was to go inside and watch the class. I had left work early and driven across town specifically for this appointment, only to be turned away despite having a confirmed booking. No apology or meaningful solution was provided. For a business that relies on attracting new clients, this was a very poor first impression. Respecting customers' time and honoring confirmed reservations should be a basic expectation. Unfortunately, my experience left me frustrated and unlikely to return.
• MB

  Maddie Booth

  May 19, 2026
  1.0
  I have tried calling over 5 times in the last 24 hrs to get info on pricing as I am wanting to start pilates with no answer or call back.......

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