Site for Sore Eyes - Auburn

Reviews

• BM

  Bray MW

  5 days ago
  2.0
  My initial glasses took over 30 days and were made with an incorrect prescription, which the office acknowledged. A replacement pair was provided, but I noted at pickup that the prescription still did not feel correct. I was advised to wear them for 30 days and told there would be a follow-up. After that period, the prescription still did not work. I later received a call that I initially believed was the expected follow-up; however, it instead was a push for purchasing additional frames. During that call, I reiterated that my prescription issue had not been resolved and that I still needed assistance. The call was disconnected, and I did not receive a return call. Even allowing for the possibility of an unintentional disconnection, I would have expected a prompt call back, particularly since the call was initiated by the office. When a provider prioritizes additional purchases over correcting an existing prescription issue, it undermines trust, particularly given that vision care directly impacts daily functioning and safety. Based on this experience, I did not feel there was ownership of resolving the original issue. I would have preferred proactive follow-up and a focus on correcting the prescription before any additional sales outreach was initiated.
• MM

  Michael Meyer

  Jan 30, 2026
  5.0
  Absolute angel. I came in from out of town, my dad in the hospital and he had his eyeglasses broken. They got me right in fixed up no fuss no muss- I couldn’t be more thankful.
• TT

  Tonya T

  Jan 24, 2026
  5.0
  they have the best selection of glasses frames ever, so many unique and cool choices i'll definitely be getting all my future frames here as well! the lady that helped me was very knowledgable, you can tell they truly do care about your QOL and vison experience. cannot recommend this place enough!
• TW

  Teresa White

  Dec 15, 2025
  5.0
  This place has an amazing doctor, and sincerely caring and knowledgeable staff. They go out of their way to help people. I loved it here. They have made a customer for life with me. Thank you all so much.
• JH

  James Haugen

  Jun 18, 2021
  5.0
  In the course of 10 minutes, they fixed my glasses and made my day better. Just by asking for my old glasses. They said they liked how I repaired it. Just wrap a wire around a sturdy point and done.

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