Club Pilates

Reviews

• EB

  erica buchanan

  Feb 20, 2025
  1.0
  Do Pilates, Get Scammed. Should be their slogan. They tried to overcharge me hundreds of dollars to cancel. They snuck in an extra 30 days into my contract and told me they were gonna send me to collections. Well do it. Hire the lawyer to serve me, I’ll see you in court to settle.
• AR

  Alexis Resendez

  Jan 14, 2025
  1.0
  If you're looking for a safe environment where you can achieve your fitness goals, do not go here!!! I scheduled a 30 minute free intro class for today at 6pm. I arrived at 6:10pm & upon arriving I was told that I would not be let into the class because it had already passed 5 minutes after the start of the class. I said okay, acknowledging the policy, & in the most respectful way suggested that that be mentioned upon scheduling the class. The girl at the front desk, Morgan, snapped at me--she immediately said in an extremely condescending tone, "wellll we always mention to arrive 15 minutes early, so i'm pretty sure we told you." I reiterated that I was not told. She responded back with, "Well let me check the notes, i'm pretty sure we told you--i mean it is just common courtesy to arrive to the class on time." I let her know that the way she was talking to me was inappropriate & she rolled her eyes & all she could come up with was "okay." All these extra comments--and behavior--were extremely inappropriate & unprofessional. She was insinuating that I was lying about not being told to arrive 15 minutes early. If the customer says they were not told, then they were not told--period! It is not up to the front desk associate to question otherwise. The appropriate response would have been to say, "I'm sorry about that, we always want to ensure we provide this information to all our customers." I would highly recommend Morgan receive extensive training on how to appropriately approach negative feedback in the workplace & perhaps how to manage her big emotions. I am a therapist & I can't even imagine what type of first impression this might have on a customer who built up the courage to tackle their fitness goals only to leave feeling extremely unwelcome and discouraged. I will not be signing up for any classes whatsoever.
• PM

  Penny Malley

  Nov 30, 2024
  5.0
  I’ve never experienced such a fantastic full-body workout where I leave feeling energized and empowered for the day! The instructors are all awesome- so knowledgeable and encouraging. I look forward to every class at the AG location!
• JF

  Julie Feikes

  Nov 10, 2024
  5.0
  Once you figure out what classes you can get into / fits in your schedule it's great, really enjoyed classes by Chelsea, Sarah and Teddy

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