Quest Diagnostics

Reviews

• CL

  Cole Lirio

  Feb 27, 2026
  1.0
  See below for a complaint i made to corporate after yesterday's visit (don't order from quest): Subject: Formal Complaint – Quest Diagnostics Alameda Location (November 27) I sincerely wish I had reviewed the ratings for the Alameda location prior to scheduling my appointment. On November 27th, I experienced the worst customer service I have ever encountered in a healthcare setting. I arrived several minutes before my scheduled 2:30 PM PST appointment. Upon entering, there were approximately two appointments ahead of me according to the check-in monitor. There was no staff member at the front desk to assist patients — only a malfunctioning iPad kiosk for check-in. The system was glitchy and required insurance verification despite my having a valid digital copy. After multiple attempts, my check-in was eventually confirmed. As I waited, additional patients arrived. Two were called back. When a third patient — who arrived after me — approached, the phlebotomist stated abruptly, without apology, that “we aren’t taking walk-ins today.” Two patients expressed frustration and left. The environment already felt disorganized and poorly managed. After approximately 35 minutes past my scheduled appointment time, and after four patients had been called in, I approached the phlebotomist to confirm that I was checked in. She asked if I had signed in. I confirmed that I had. She insisted I had not and attempted to end the conversation, telling me to try checking in again. By this point, the system would not allow me to re-check-in due to the elapsed time. I was effectively told there was nothing that could be done and that I would need to reschedule. Rather than attempting to troubleshoot the situation, she appeared dismissive and raised her hands as if there were no solutions. There was still no other visible staff member present to assist or verify the issue. As I was leaving, she came back out and said she would “take me this time,” but then added that she had checked the cameras and that I was not present at my scheduled time. Being called a liar after arriving early and waiting 35–40 minutes was unacceptable. At that point, I no longer felt comfortable allowing someone who questioned my honesty to perform my blood draw. I left. While sitting in my car, I observed another employee in scrubs enter through a side door shortly before closing — someone I had seen pass through earlier, presumably on break. This raises further concerns about staffing and operational oversight. This experience reflects either: A lack of adequate staffing and support leading to burnout and poor patient interaction, or Employees who are disengaged and not supported or managed effectively. Given the already low rating of this location (2.3 stars), it is clear this is not an isolated incident. In healthcare, professionalism, organization, and patient trust are critical. This experience did not meet even the most basic standard of care. Fortunately, my physician was able to redirect my lab order to LabCorp. I will not be returning to this location. I hope leadership reviews both the operational workflow and staffing structure at this facility to prevent similar experiences for other patients.
• HS

  Harley Siskin

  Jan 10, 2026
  1.0
  I've never had a more painful blood draw.
• MH

  Michael H

  Dec 22, 2025
  1.0
  I blame the higher ups of this business. They go for the cheapest facilities and they understaff it but there's always a high demand. Obviously money to be made but no interest in creating a nice environment for employees or for clients.
• WM

  Willa Madden

  Dec 4, 2025
  1.0
  I was referred to Quest for blood tests by my doctor. When I tried to use their online system to make an appointment I get no options whatsoever. When I try to call them, I get no options to talk to either a human being or a machine. I don't understand the business model. I don't have time to drive to the lab and ask for an appointment, and I don't know what to do. Perhaps they could add those instructions to their long list of possibilities when you are in their voicemail tree. There is also no solution online.
• AS

  Alexa Sulvetta

  Oct 17, 2025
  5.0
  Phlebotomists are great! Love the staff here.