Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
256 reviews
5 stars
216
4 stars
7
3 stars3
2 stars
5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendly, helpful, and professional service, with specific mentions of employees like Patty, Jason, and Brian.
Repair Services
Numerous reviews highlighted the quick and free repair services offered, with many customers expressing gratitude for the assistance they received with their glasses.
Disorganization Issues
Several customers reported experiences of disorganization, including long wait times and lack of communication regarding appointments and services.
Mixed Experiences
While many reviews were positive, some customers shared negative experiences related to rude staff interactions and issues with prescription accuracy.
- ENErick NormanJan 3, 20265.0Kadar Davis was amazing. My glasses needed serious adjustments and he took the time to make sure that I had the perfect fit. He is a real professional!
- BDBrandon DavisDec 16, 20255.0Brian helped me pick out a pair or new Ray-Ban glasses and his customer service was top tier! Thanks brotha.
- LNLei NavascaDec 6, 20251.0Extremely Disappointing Experience I had a very frustrating visit at the LensCrafters in South Shore Center. We didn’t have an appointment and walked in, and the staff guided us to their waiting area, assuring us that someone would be with us shortly. It was a Saturday and understandably busy, so we expected a bit of a wait but after 30 minutes, there was still no acknowledgement whatsoever that we were even there. What made the situation worse was that other walk-ins who arrived after us were helped first, with no explanation. When we finally went up to the front desk to ask about the wait, we were completely ignored. There was no sign-in sheet, no system for checking in, and no effort from the staff to communicate or provide any updates. The whole experience felt disorganized and dismissive. After waiting so long without anyone even recognizing us, we left feeling frustrated and unvalued as customers. I honestly can’t recommend this location based on this visit.
- PWPresh WoodsNov 29, 20251.0Called to have my prescription emailed to me and the lady who answered the phone laughed… instead of just explaining why she couldn’t. She was quite rude when I was asking about options and then when she finally agreed to send my prescription in the mail she also made a mocking voice saying my name…it was totally rude!! I was going to buy new frames and lenses from them but now, Forget it! I don’t want to give anymore money to a place that deems that behavior appropriate..
- JZJackie ZavalaNov 19, 20255.0Walked in just now wondering if I could get my glasses repaired. Patty was so thoughtful and kind. My glasses feel brand new. Thanks again!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What eye care services does LensCrafters at Southshore Center offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health and more.
What are the store hours for LensCrafters in Alameda, CA?
LensCrafters is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I pick up my eyewear in-store at LensCrafters?
Yes, LensCrafters offers in-store pickup for eyewear orders.
What types of payment does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Where is LensCrafters located in Alameda?
LensCrafters is located at 2202F S Shore Center, Alameda, CA 94501-8062, inside the Southshore Center shopping mall.
What popular stores are near LensCrafters at Southshore Center?
Nearby popular stores include T.J.Maxx, Kohl's, Carter's, Payless ShoeSource, and Sephora, making it convenient to shop for clothing, shoes, and cosmetics before or after your eye care visit.
Are there dining options near LensCrafters in the Southshore Center?
Yes, nearby dining options include Monkey Thai Restaurant & Bar, Rita's Italian Ice & Frozen Custard, Bowl'd BBQ, China Gourmet, and Bagel Street Cafe, great for a meal or snack after your appointment.
Is LensCrafters accessible for wheelchair users?
Yes, LensCrafters has a wheelchair-accessible entrance for customers with mobility needs.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam appointment online via LensCrafters' appointment link or visit their website for more information.