LensCrafters

Reviews

• JG

  James Goosen

  Jul 1, 2026
  5.0
  I had a pair of sunglasses which were older but not cheap and missing a screw so I brought them to the LensCrafters at the Market Mall location and they did a fantastic job of replacing the missing g screw and tightening up the other one as well! The staff were very helpful and professional. I would highly recommend them to anybody who needs work done on their glasses!
• SS

  S C (Shell_gwn)

  Jun 26, 2026
  5.0
  I have been getting glasses from Lenscrafters for over 25 years, This time, Kartik helped me and I highly recommend him. Why? He really listens to you, he is thorough and proposed solutions that worked for me. My two pairs of glasses fit well.
• LM

  Lindiwe Mhlanga

  Jun 24, 2026
  5.0
  Carolyn at Market mall was amazing. Very knowledgeable about trends and style. The other staff were also very friendly and engaging from the second I walked into the store. I would 100% recommend. The store was very clean and organized. 2 thumbs up!
• MC

  Maria C

  Jun 22, 2026
  5.0
  I had the best customer service experience today and LensCrafters. Ann was very helpful, friendly and adjusted my glasses perfectly. Thank you Ann for your amazing service today!
• MR

  Millie Reeder

  Jun 4, 2026
  5.0
  After a terrible experience at the Chinook location, I cannot say enough good things about Arshpreet and the team at Market Mall. Arshpreet went above and beyond to help resolve an issue with a pair of glasses that had been made incorrectly at the other location. From the moment I walked in, she was kind, professional, knowledgeable, and genuinely cared about making things right. She arranged for me to get a new pair of glasses remade with the correct lenses and made the entire process completely stress free. I have a very strong prescription, and Arshpreet took the time to explain which frames and lens options would work best for me. Her advice was spot on. She was incredibly patient, complimentary, and genuinely lovely to deal with throughout the entire process. Most importantly, I absolutely love my new glasses. The previous pair had the wrong lenses and were so thick that they were very noticeable and didn’t look right. Based on Arshpreet’s recommendations, my new glasses have much thinner lenses and look amazing. You can barely notice the lens thickness at all, which has made such a huge difference in both the appearance and comfort of the glasses. The two optometrists I dealt with at this location were also fantastic and very helpful. Customer service like this is rare these days, and Arshpreet is an absolute asset to LensCrafters. Her managers should know just how exceptional she is at her job! Thank you to Arshpreet and the entire Market Mall team for turning a frustrating situation into such a positive experience.

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