LensCrafters

Reviews

• TT

  Tina

  3 days ago
  5.0
  Ben is the best!! Yesterday, I came into the store in need of sunglasses. The person who helped me was Ben - he was helpful, charming, warm, kind and friendly. He tackled my needs immediately and was so personable. I found exactly what I was looking for and quickly at that thanks to his help. After ordering my sunglasses, he also fixed my boyfriend's glasses that were wonky. If you're looking for someone to help you, ask for Ben.
• MZ

  Mona Zweil

  6 days ago
  1.0
  Was not helped by anyone, although others who came after us were helped. Only reason I can think of is racism. Then, we picked one and they asked us to sit and wait. Finally, a person came and told me they do not deal with cooperators insurance! I asked why and got no answer.
• JP

  John Pereira

  May 9, 2026
  5.0
  Huge thanks to Devanshi for the amazing service with my first progressive lenses. Ask for her!
• JA

  J A

  May 9, 2026
  1.0
  I won’t be getting my glasses here ever again. I had my glasses changed because they didn’t fit properly, and then I had to get my prescription rechecked because they were still causing terrible headaches and discomfort. After updating the prescription, they processed the replacement and told me they would call me the next day. I never received a call, so I followed up myself. Again, I was told they would call back, but no one did. I called again the following day and was told the manager was there and would speak with me, but once again, no callback. The next day, I called once more and was told to come in for a refund and that the replacement had already been processed. However, a few minutes later, they called back and said there would be no refund because they would be using the insurance instead. This whole situation has been extremely disappointing. I basically spent $800 on glasses that were only worth about $500, on top of all the hassle and inconvenience I had to go through. I’ve been wearing eyeglasses for 20 years, and this is the first time I’ve ever had an experience like this.
• AN

  Arbie Nano

  Apr 25, 2026
  5.0
  Walked in today and received great help from Alaa. She was meticulous in showcasing my options and made quick work of the process. When I had troubles during the process she gave me great tips and advice. She even went beyond by helping my boyfriend with his glasses while she helped me. Now we know where to go for our next glasses shopping!

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