LensCrafters

Reviews

• AO

  Andrew Osamudiamen

  3 days ago
  5.0
  Had a great experience choosing frames after my quick eye exam. Mary took the time to understand what I was looking for in my budget and made some great recommendations. She also priced out some Meta glasses for me, even though I didnt end up getting them. If I’m ever shopping for another pair of frames I hope Mary is there to help me out again!
• JB

  Jonart B.

  3 days ago
  5.0
  5 stars! Mary was very helpful and quick to help us pick out just the right frames. She was easy to talk to, and able to clearly explain the pros/cons of each option before us. Would definitely shop here again.
• SW

  Sybil Wu

  6 days ago
  5.0
  Had a very good experience purchasing two pairs of glasses. Mary patiently helped me checking all insurance options and all promotions available to choose.
• GZ

  gheeie zaid

  Sep 11, 2026
  2.0
  The people who assisted us when we purchased the glasses were undeniably kind, professional, and helpful, and I truly appreciated their service. However, I recently called to follow up on whether the glasses were ready for pickup. Unfortunately, I was placed on hold for more than 20 minutes without anyone returning to the call, so I eventually had to disconnect and call back. When I called again, the call was answered right away. I politely mentioned what had happened and asked about the status of the glasses. I was told that they were already ready for pickup. I then explained that I had not received any email or text notification, and the response I received was simply, “Oh well,” in a tone that came across as sarcastic and irritated. I completely understand that staff can be busy and that things can get hectic at work. However, if a customer is placed on hold, I believe it would be appreciated if someone could return to the call once they are available, or at least provide an update if the wait is going to be lengthy. Most importantly, I hope customers can continue to be treated with kindness and professionalism, even during busy or stressful moments. A little patience and courtesy can make a big difference in someone's experience. I am sharing this feedback respectfully because, based on our previous experience with the staff, I know they are capable of providing excellent and professional service. I am putting 2 stars for the person who answered the call.
• PP

  Pedro

  Sep 5, 2026
  5.0
  ★★★★★ We had an exceptional experience at LensCrafters, and we especially want to thank Mary for her outstanding service. Mary helped us find the perfect glasses for my wife. She was patient, knowledgeable, and took the time to make sure we chose the right ones. We originally came back to get glasses for my son, but because we were so happy with the experience, we ended up buying sunglasses for both of us as well. Mary made the whole process easy and enjoyable. She genuinely cares about her customers, and we never felt rushed or pressured. Her attention to detail and friendly attitude made a big difference. Whenever we visit LensCrafters, we always hope Mary is there to help us. She is the kind of person who makes customers want to come back. Thank you, Mary, for taking such good care of our family. We truly appreciate you and the excellent service you provide!

Frequently Asked Questions About LensCrafters