LensCrafters

Reviews

• AP

  Andre Perdue

  5 days ago
  5.0
  I came in with 2 pairs of glasses that needed to be repaired, the staff was incredibly helpful and friendly, repaired both my frames without hesitation. Above and beyond 10/10
• KT

  K T

  May 9, 2026
  5.0
  Had an emergency with broken glasses. Alice helped me right away and even replaced the nose pieces. Fantastic customer service. This is why I always come to LensCrafters. Thank you!!
• OM

  Olena Melnychuk

  May 7, 2026
  5.0
  If you want to experience a miracle, ask for Selam. In exactly half a minute, my glasses were fixed! And most importantly, she radiates peace and harmony, just like her name means. Thank you so much, Selam!
• IR

  Inna Redlich

  Apr 29, 2026
  5.0
  Lab Tech Jessica at Southcenter location was very attentive and helpful to fix my original glasses and also with a selection of a new pair of glasses, best price option and best product for me. will highly recommend her services and Lensecrafters in general due to wide selection of great brands, product quality and service provided by staff. Inna R
• OZ

  Olga Zinakova

  Apr 19, 2026
  3.0
  My family and I have been loyal customers of LensCraft Glasses for the past three years. Our very first experience with the company was extremely positive, which is why we chose to continue coming back. We’ve always appreciated the service, quality, and overall customer care. However, my most recent experience was very disappointing. Yesterday, I picked up my glasses after waiting for about three weeks. Unfortunately, I discovered that the frame I received was a display model. It was damaged and had several scratches on it. When I originally placed the order, no one informed me that the frame would be taken from the store display. I was expecting to receive a brand-new item, so this came as an unpleasant surprise. I asked if the frame could be replaced, but I was told that this was the only one available and that I could choose a different frame and place a new order, which would mean waiting again. Naturally, this was frustrating, as I had already waited. I went to the display myself and actually found the exact same frame I had ordered. While it also had some damage, it was in better condition, so I reluctantly agreed to take it since I didn’t want to wait any longer. Overall, this experience left a very negative impression. As a long-time customer, I expected better quality control, transparency, and a more customer-focused solution to the issue.

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