LensCrafters

Reviews

• AB

  AJ Boparai

  2 days ago
  5.0
  Amazing service & professionalism from Dr Gill, a sincere thank you to him for expediting a concern he had after a routine eye check-up, after his thorough review he immediately scheduled an urgent appointment with an Ophthalmologist which resulted in eye surgery due to a Retina Detachment. If it was not for Dr Gill prompt action, my eyesight could have severely deteriorated. Amazing duty of care
• BB

  BuddyBlackCat

  3 days ago
  5.0
  I went into the Southcentre LensCrafters location to inquire about purchasing frames to hopefully switch with frames in a pair of glasses I had purchased 6 months ago that I felt were too wide which caused them to slip/fall off often. Even with the same model of frames it was not possible to switch my lenses into narrower frames; however, the employee that helped me, Sibylla, greatly exceeded my expectations by arranging to get both my frames and lenses replaced at very little cost despite being 5 months past the restyle/return window. I really appreciate Sibylla going above and beyond to find a solution for me. Thank you!
• LL

  Lirio

  5 days ago
  5.0
  Well-Deserved Recognition for Mary! Yesterday, we visited LensCrafters at Southcentre Mall because Emile needed a new pair of glasses, and we had the pleasure of being assisted by Mary. Mary was absolutely wonderful! She was attentive, patient, knowledgeable, and incredibly helpful throughout the entire process. We had so many questions, some probably a little silly but she answered every single one with patience and professionalism. Whenever we needed to see examples or samples to better understand our options, she was more than happy to show us and explain everything. We probably took close to an hour of her time, and then, at the very last minute, Emile decided she wanted to change her frame. Without hesitation, Mary helped us all over again and guided us through the options with the same positive attitude and patience. What impressed me even more was watching how she worked with everyone else in the store. While we were turned around looking at frames, she didn’t just stand around waiting for us, she immediately checked in with other customers to see if they needed assistance, while still remaining attentive to us. That kind of multitasking, awareness, and genuine customer care really stood out to me. And on top of everything, she was friendly and made what could have been a stressful decision feel easy and enjoyable. Mary is truly an asset to LensCrafters. Customer service like hers deserves to be recognized and appreciated. We left feeling very well taken care of, and that is entirely because of her. Thank you, Mary, for your patience, kindness, and wonderful service. You made our experience such a positive one, and we truly appreciate you! Management, please know that you have a wonderful employee in Mary. She deserves all the recognition for the excellent service she provides!
• SA

  SAI ALDAY

  5 days ago
  5.0
  I had a wonderful experience at the optical store, and I especially want to recognize Inna for her exceptional service. She was friendly, patient, knowledgeable, and very helpful throughout the entire process. She took the time to answer all my questions and made sure I felt comfortable and confident with my choice. Inna, Sarah, Patricia truly went above and beyond to make my experience smooth and enjoyable. Her professionalism and genuine care for customers really stood out. I highly recommend asking for Inna if you’re looking for excellent service and a great experience at the optical store! ⭐️⭐️⭐️⭐️
• SM

  Sunny Midhun

  Aug 16, 2026
  1.0
  Disappointing eye exam experience I think all the 5star reviews they are made through Ai or paid for 5star We were given an 11:45 appointment and came in with our newborn, only to be told that we were double-booked. The exam staff also kept pushing us to get the Optomap exam even after we clearly said we didn’t want it. It felt unnecessary and uncomfortable, especially when we were already dealing with a newborn. To be clear, the sales counter staff were great and very helpful. However, based on our experience, I would not recommend the eye exam service.

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