Home Instead

Reviews

• SC

  Sandie Cheney

  1 day ago
  5.0
  My Father was living in an independent living facility on his own up until February doing all his own banking, medications etc. He ended up In the hospital due to low sodium and while he was there he started saying he couldn’t be on his own once he got out. So my sister started calling Hone care places. We had no idea about home care and what it entailed. Allison from Home Instead came and met us at the hospital and walked us through everything. We at first thought 6 hours a day would suffice. However, after my Dad got out of the hospital it became evident he couldn’t be alone. We called one Saturday to increase the care and to my surprise someone answered. (On a weekend). You don’t know until you are in it how impressive that is. By Sunday, they had a full day of aides scheduled. The Home instead professionals were wonderful. They engaged with my Dad, they talked to him, they took him for walks, they did laundry,, changed his sheets, tidied up and did the dishes. When my Dad, ended up in the hospital again, we had Home Instead continue with the evening shift. He liked the aides and we thought it would help alleviate our concerns that he was getting the assistance he needed. At this time he had low vision, was very weak and using a wheelchair. By the time he was out, he was using his walker. They helped him with dinner, they changed his sheets and helped him with his bedtime routine. One time, my Dad asked for a cheeseburger and fries and she went out and brought him one. I can’t say enough about the program managers or the wonderful staff like Victoria, Christene, and Sam. They also have a portal where we could log in and see how my Dad’s day or evening was. This was especially helpful for my 2 sisters who live outside of Calgary . The notes were sometimes difficult to read as my Dad can be a handful, and combative but the staff handled it very well, giving him space while keeping an eye on him. Thank you Home Instead for everything you did for my Dad. Sandie Cheney
• RO

  Rob van Overmeeren

  Apr 14, 2026
  5.0
  Home instead took their responsibilities very serious and their caretakers were pleasant, friendly and detail oriented. We had other services helping our mother, but the difference was stark. Home instead was so much better than the other services, clearly head and shoulders above. Our mother has passed away, but we are very grateful that they helped her so diligently (especially Rachel, who was a complete delight) and with caring right up until the end. I would not hesitate to recommend them.
• ED

  Elizabeth Dean

  Apr 13, 2026
  5.0
  This has been a fabulous experience. From the first phone call, first visit to daily care. Truly a wonderful company with wonderful people who care about your loved ones. Thank you for all you do.
• AU

  Alex Urbano

  Apr 2, 2026
  5.0
  My father in law fell and may have had a mini stroke. He was my mother in law's primary care giver up to this point as they requested. We suddenly realized we need help for both of them. I called many home care organizations but one stood out. Home Instead was able to get someone out that evening! Some of the others required an interview and assessment prior to starting service. We had been struggling with the care for them for two days and sleepless nights and had hit a wall. Home Instead has been providing superior care for both of them 24 hours a day, 7 days a week for two weeks now. We don't believe my father in law will recover enough to ever continue to care for himself much less my mother in law. We honestly can't express our respect and satisfaction with Home Instead. They have been beyond professional and caring for these two beautiful people. Communication is several times a day and we can comment at any point with almost immediate response. We simply couldn't be happier with this arrangement. When we were at a crisis point, Home Instead came through and solved our dilemma.
• JL

  J&C Loewen

  Mar 20, 2026
  5.0
  The two ladies, (Karly & Suzy), that look after Mom and Dad are lovely. They both work very hard, are compassionate, patient and friendly.

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