Club Pilates Shawnessy

Reviews

• CR

  Carla Balcorta Ricalde

  Sep 19, 2026
  1.0
  This all started earlier in the year when I wanted to buy this membership as a birthday present for my mom. We did a trial class and truthfully loved it! I wanted to surprise my mom with this and when we took the trial class, the lady who explained how memberships work made it all seem simple and stress free. As you can probably tell from the one star, this was not the case. Let me start with what they did get right; They were very helpful in setting it up, and the lady I talked to was very kind and helpful in getting this surprise up for my mom. She even hooked me up with some perks for my mom to get some grip socks! However, as soon as she started classes, we noticed there was all of these rules and crazy loopholes in her contract that were not as simple as when they were “explained”. All of their rules surrounding cancellations of memberships, freezes of account and credits surround the pay period, and the worst of it, is that they don’t even explain this c l e a r l y and in our case at least, they didn’t explain this at all when signing up. They wait to until you want to cancel your membership or when you want to use credits after a freeze, to throw it back in your face that you have to wait until the next pay period, and that we would still be charged etc etc. Even after calling numerous times to get an explanation of what was going on, we were told that we got this information explained (even though we didn’t) and we were always met with a rebuttal instead of a helping hand by the staff over the phone. What started off as a gift my mom was excited for has turned into a money pit nightmare. We feel taken advantage of financially and we are incredibly upset at his company. It has been an incredibly disappointing and annoying experience. We will not be back.
• WP

  Wendy Parker

  Sep 1, 2026
  5.0
  I just finished my first 4 classes at Club Pilates in Shawnessey. With my back issues, I wasn't sure if I could do it, but with the dedicated help and guidance from Sherri, I did it. Sherri is my hero. She was relentless in finding ways to help me through and my last class was the breakthrough I was waiting for. I can't wait to continue and look forward to my class each week. I already feel a change happening. I highly recommend Club Pilates in Shawnessey. It is also very clean and a very pleasant environment to be in.
• SF

  Sabrina Faulkner

  Aug 29, 2026
  3.0
  I went to the intro class and the instructor was nice it was a good class, that being said the two front desk people were not welcoming at all they didn't even smile at me. I was debating getting a membership but I'm really friendly and have worked in customer service for a decade and when you're selling expensive classes the employees should at the very least be friendly imo. I thought it may have been just me but my sister mentioned that it seemed like they were judging us so this wasn't in my head. Everyone has off days and I really hate to write this but I think feedback is really important. Also, I think this is standard for most pilates but I think with what they charge it's a bit silly how you need to wipe your own equipment and the prior person didn't do it properly so my sister's had hair on it, they should do a second clean or something. This isn't a gym membership where it's $60 this is like $300.
• VR

  Valerie Rude

  Jun 19, 2026
  5.0
  The place was friendly, clean, safety instructions on use of equipment were given, help was provided when challenges were met, proper technique was given with changes that needed to be made. I was there for a trial session. There were 10 others present questions were answered. It was a great intro to Pilates.
• KL

  Karalee Lupachow

  Jun 16, 2026
  5.0
  Club Pilates in Shawnessy. I love it here, teachers are very good, friendly and don’t hesitate to correct me. No use doing something wrong. Staff are knowledgeable and helpful. I have enjoyed several different teachers and never been disappointed.

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