Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
525 reviews
5 stars
487
4 stars
11
3 stars4
2 stars3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting Madhav and Angelo for their exceptional service.
Product Selection
The store offers a wide variety of eyewear options, including designer frames, which customers found appealing.
Repair Services
Many reviews noted the quick and efficient repair services provided, often at no charge, which contributed to positive customer experiences.
Wait Times
Some customers expressed frustration with long wait times for service, indicating a need for improved customer flow management.
Overall Experience
Overall, customers reported positive experiences, with many expressing a willingness to return and recommend the store to others.
- TGTricia GilliesNov 17, 20255.0We had a small accident on holidays. The staff was amazing and helped us. Mercedes was so friendly and nice. Will definitely keep in mind for next time.
- MGMike GreenNov 15, 20255.0I had an amazing experience at LensCrafters thanks to Ailin! From the moment I walked in, she was warm, patient, and unbelievably helpful. She didn’t just rush me through the process—she took the time to explain everything clearly, helped me find frames that actually fit my style, and made sure my lenses were exactly what I needed. Her professionalism and attention to detail are seriously next-level. You can tell she genuinely cares about helping people, and her positive energy makes the whole experience way better than any other optical store I’ve been to. If you’re going to LensCrafters, ask for Ailin. She deserves all the appreciation—she absolutely shines at her job. Highly recommend! 👓✨
- PGPARTH GERANov 12, 20255.0i had a really good experience at the shop madhav assisted me really well with buying my meta glasses really helpful guy , and answered all my queries definetly would recommend buying glasses from here
- ZGzoha ghoraniNov 8, 20255.0Ailin is absolutely amazing! She helped me choose the perfect pair of glasses and was incredibly patient and friendly throughout the whole process. She took the time to explain everything and made sure I was completely happy with my choice. Such a kind and helpful person — I highly recommend seeing Ailin if you’re buying new glasses!
- KHKeith HibbertNov 5, 20255.0Took a pot of sunglasses in to get a nose pad replaced that had fallen off. Sunni helped me and fixed them in no time and no charge. Great service. They also have a great selection of sunglasses and prescription glasses.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Victoria offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer brand eyewear.
Which designer eyewear brands can I find at LensCrafters in Victoria?
You can find eyewear from designer brands such as Prada, Burberry, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, Coach, Tiffany & Co., Versace, and more.
Does LensCrafters accept insurance and direct billing?
Yes, LensCrafters in Victoria directs bill to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many more. All prescriptions are welcome.
What are the operating hours of LensCrafters at 3147 Douglas St, Victoria?
The store is open Monday, Wednesday, and Saturday from 10:00 AM to 6:00 PM; Tuesday from 11:00 AM to 5:00 PM; Thursday and Friday from 10:00 AM to 9:00 PM; and Sunday from 10:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters in Victoria?
You can schedule your eye exam online through LensCrafters' booking link or visit their store at the Mayfair Shopping Centre at 3147 Douglas St, Spc 383, Victoria.
What payment methods does LensCrafters accept?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Does LensCrafters offer any in-store pickup or delivery services?
LensCrafters provides in-store pickup service for your convenience.
What nearby places can I visit around LensCrafters in the Mayfair Shopping Centre?
Nearby places you can visit include Aveda (beauty salon), Mind Games Mayfair (video game and toy store), GameStop (video games and entertainment), and Orange Julius Store (ice cream shop). These places offer a variety of shopping and leisure options before or after your eye care visit.
Are there mobile phone stores near LensCrafters at Mayfair Shopping Centre?
Yes, nearby mobile phone stores include Bell, Best Buy Canada, Koodo Mobile, Freedom Mobile, TELUS, and Rogers, providing options for telecommunications and electronics shopping.
What beauty and fashion stores are close to LensCrafters in Victoria?
Close to LensCrafters, you can find fashion and beauty stores such as MAC Cosmetics, Nail Art 360, The Body Shop, Aerie, RW&CO., Pandora, Bath & Body Works Canada, and Bikini Village, offering a range of cosmetics, clothing, and accessories.