Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
540 reviews
5 stars
498
4 stars
13
3 stars4
2 stars3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Madhav, Ailin, and Angelo for their exceptional service.
Wait Times
Several reviews noted long wait times and insufficient staffing during busy periods, leading to delays in service.
Product Quality
While many customers appreciated the selection of frames and lenses, some expressed concerns about the quality of certain brands and the durability of glasses.
Repair Services
Customers frequently highlighted the helpfulness of staff in repairing glasses, often at no charge, which contributed positively to their overall experience.
- ALAlex Le6 days ago5.0Very smooth online order pick up. The staff was very friendly and helped me checkout the new frame. Thank you guys for the service! I would definitely come back for more stuff 💯
- MJMiss JellyDec 31, 20251.0Tried going in today to get a pair of prescription sunglasses . I feel like my time was completely wasted . The service was not good . One girl was helping me. She gave me a price of $428. She also printed the total on paper with my insurance . All of sudden she says the system is glitching or having problems . So she leaves and passes me over to one of her co workers . The girl then proceeds to give me a new price of $599 for the glasses. I said wait a minute why is the price $599 now ? , she says I’m not sir what the other girl she left and don’t exactly tell me what she did . Either the girl knew she messed up on the price and just passed me over to her co worker . Whatever the reason is I wasn’t given any explanation to why the price changed . Not cool not a good service , wasted my time and I will not be back .
- EKEZGI KAYNAKCIDec 23, 20251.0I’m very disappointed with their service and I’m going to stay away from them after I receive my ordered glasses. When you go in, there is always a line. Not every person who works there has the same level of information. One person couldn’t manage to use my insurance for my husband because he input wrong information. As we didn’t know it then, he told us my husband was not eligible for the insurance. We had to go back again to say what they did wrong. But they couldn’t manage it so we had to submit the insurance manually. They told the orders would take around 10 days, after a month, I still don’t know where my orders are. I’m being promised to be called back but I kept calling them. Whatever the discount they made, it isn’t worth the gas spent going back and forth, time and stress spent on it.
- AIAlexandra IttahDec 21, 20255.0I’ve been going to LensCrafters for years and really like the service as well as their broad selection of styles. Today, Gillian did such a wonderful job adjusting my frames. She also provided her professional opinion on styles I was trying - she was very knowledgeable and helpful. Can’t wait to return and purchase the frames she helped me choose.
- BRBob ReidDec 15, 20254.0Overall, LensCrafters provides good service once you’re actually being helped. The staff I’ve dealt with are knowledgeable and professional, and they do a great job when it’s your turn. However, my observation is that staffing levels don’t always seem sufficient for walk-in traffic. A couple of times, even while I was being served, the staff member had to step away to assist other customers who arrived afterward. This interrupts the flow and makes the process feel longer than it should be. My glasses are currently on order, so I’ll update this review once I’ve received them.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Victoria offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer brand eyewear.
Which designer eyewear brands can I find at LensCrafters in Victoria?
You can find eyewear from designer brands such as Prada, Burberry, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, Coach, Tiffany & Co., Versace, and more.
Does LensCrafters accept insurance and direct billing?
Yes, LensCrafters in Victoria directs bill to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many more. All prescriptions are welcome.
What are the operating hours of LensCrafters at 3147 Douglas St, Victoria?
The store is open Monday, Wednesday, and Saturday from 10:00 AM to 6:00 PM; Tuesday from 11:00 AM to 5:00 PM; Thursday and Friday from 10:00 AM to 9:00 PM; and Sunday from 10:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters in Victoria?
You can schedule your eye exam online through LensCrafters' booking link or visit their store at the Mayfair Shopping Centre at 3147 Douglas St, Spc 383, Victoria.
What payment methods does LensCrafters accept?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Does LensCrafters offer any in-store pickup or delivery services?
LensCrafters provides in-store pickup service for your convenience.
What nearby places can I visit around LensCrafters in the Mayfair Shopping Centre?
Nearby places you can visit include Aveda (beauty salon), Mind Games Mayfair (video game and toy store), GameStop (video games and entertainment), and Orange Julius Store (ice cream shop). These places offer a variety of shopping and leisure options before or after your eye care visit.
Are there mobile phone stores near LensCrafters at Mayfair Shopping Centre?
Yes, nearby mobile phone stores include Bell, Best Buy Canada, Koodo Mobile, Freedom Mobile, TELUS, and Rogers, providing options for telecommunications and electronics shopping.
What beauty and fashion stores are close to LensCrafters in Victoria?
Close to LensCrafters, you can find fashion and beauty stores such as MAC Cosmetics, Nail Art 360, The Body Shop, Aerie, RW&CO., Pandora, Bath & Body Works Canada, and Bikini Village, offering a range of cosmetics, clothing, and accessories.