Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Mayfair Shopping Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Victoria, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.9
434 reviews
5 stars
408
4 stars
13
3 stars1
2 stars3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff at Specsavers Mayfair consistently received praise for being friendly, helpful, and professional, with many customers highlighting individual employees for their exceptional service.
Product Selection
Customers appreciated the wide variety of frames and lenses available, often noting the good deals and value for money.
Eye Exam Experience
The eye exams were described as thorough and informative, with optometrists taking the time to explain results and options clearly.
Response to Issues
When problems arose, such as delays in glasses delivery, management was proactive in resolving issues, which customers found reassuring.
- MMMillie Miller5 days ago5.0This is my new place to get glasses. I believe the staff member who assisted me was named Taz. They were SUCH a delight. Id give more than 5 stars if I could.
- DHDana HansenDec 31, 20255.0I strongly recommend Specsavers at Mayfair mall for your optical needs. The staff is very friendly and expediting. I enjoyed working with Dean, who helped me choose my new frames. Thank you
- LDLex DelbouisDec 30, 20255.0Katrina was incredibly helpful in helping me choose my first pair of glasses.
- JGJuan Martin Moreno GrupeDec 25, 20255.0Excellent customer service, the optometrist and all the staff are the best!
- DHDave HertnerDec 20, 20255.0THE COMPLETE PROCESS DIDN'T GO PERFECTLY, BUT........the eye exam, the glasses selection and lens set up was great. Then came the process issue at the lab that caused a delay of the delivery of my glasses. Sometimes the true indication of a quality business is based on how the business reacts when soomething goes wrong. Do they take ownership fir the issue and do they get involved to resolve the issue? Tal the manager and Nav the owner stepped up in a big way to get my order back on track. A big thank you to both of them. Spec Savers Mayfair gets a 5 star. The lab....not so much.
Frequently Asked Questions About Specsavers Mayfair Shopping Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What is the cost of a comprehensive eye exam at Specsavers Mayfair Shopping Centre?
A comprehensive eye exam costs $99 and includes a free OCT scan. For patients 65 or older, exams are covered by the provincial health care plan with no out of pocket expense.
How can I book an eye exam at Specsavers Mayfair Shopping Centre?
You can book an eye exam online via their website, call the store, or visit in person to schedule an appointment.
What is the return policy for glasses purchased at Specsavers Mayfair Shopping Centre?
Glasses can be returned within three months of purchase if you have any concerns, and Specsavers will make it right.
Can I amend or cancel my glasses order at the store?
Yes, if you placed your order in-store, you can amend or cancel it by visiting the store within three months under the no worries, no fuss guarantee.
Does Specsavers Mayfair Shopping Centre offer glasses adjustments or repairs?
Yes, if your glasses are uncomfortable or have issues, you can visit the store for adjustments or repairs.
What are the COVID-19 safety measures at Specsavers Mayfair Shopping Centre?
The store follows all provincial government COVID-19 guidelines to keep the community safe. Visitors should also follow current government advice.
What are the regular opening hours of Specsavers Mayfair Shopping Centre?
The store is open from 10:00 to 18:00 on Monday to Wednesday and Saturday, 10:00 to 21:00 on Thursday and Friday, and 10:00 to 17:00 on Sunday.
Which nearby stores can I visit for clothing after my appointment at Specsavers Mayfair Shopping Centre?
Nearby clothing stores include RW AND CO., Talbots, Levi's Store, Banana Republic, and lululemon, all within Mayfair Shopping Centre for convenient shopping.
Are there dining options close to Specsavers Mayfair Shopping Centre that I can try after my visit?
Yes, nearby dining options include TacoTime and KFC, both offering convenient fast food within the Mayfair Shopping Centre area.
What nearby services can assist me with mobile phone-related needs when visiting Specsavers Mayfair Shopping Centre?
Nearby mobile phone stores and services include Koodo Shop, tbooth wireless, WIRELESSWAVE, and Mobilinq, providing a range of telecommunications and repair services.