Fitness World

Reviews

• AB

  Alwand Bibani

  Mar 26, 2026
  1.0
  I have been CHARGED 7 MONTHS after canceling my membership at this FW gym BE CAREFUL of what you sign there and always ask for a proof that you start the membership or canceling it I walked in and canceled my membership but they just told me to sign and saud its all don but as i wasn't aware of my banking account i has continuously been charged from August (the month i canceled my membership) to end of march I tried to report my problem and Cody which is the manager ( just said oh sorry i can't refund because you can't proof that you requested a cancelation ( how come i can do that when i walked in and told you to cancel my membership? ) and thats it he only canceled the membership over the phone call. I don't recommend FITTNESS WORLD gym and not their membership policy
• JL

  J Lau

  Mar 23, 2026
  5.0
  My experiences at this gym have been more than stellar; facilities are clean, employees are incredibly knowledgeable and welcoming, and the equipment are well maintained. Even if you're waking up early and arriving at 8AM in the morning, or 6PM at night, the front desk staffing still greets you with warm smiles and salutations without fail. I initially started going to the gym as a support for my friend who wanted to get in shape before her family vacation, we signed up for memberships, and an introductory package for three sessions with a personal trainer. As we didn't know much about going to the gym, we signed up for it as we arrived. Chris Balmana was assigned to us, as a professional personal trainer and competing body building competitor, he was thoroughly knowledgeable about the human muscle system, as well as what kind of exercises and stretches to help with releasing tension and improving mobility. As someone who was previously in an accident with permanent nerve damage in their right knee, Chris was extremely patient with me during my sessions. He tailored an exercise plan to help me improve my flexibility and mobility, working with and teaching me how to slowly improve my mobility, and also adjusting the sessions on the spot when pain flares up and I am unable to perform. He is actively available if you're suddenly unavailable for a scheduled session, and is helpful and flexible with his time. If you contact him with ample time to work with, he will be more than happy to help change a scheduled session if you are unavailable. Chris is exceptionally friendly and dedicated to his craft; he's caring, supportive, and genuinely invested in my progress. After the promotional introductory package, I signed up for subsequent sessions with him to continue as my personal trainer. Every session has been fun, although he helps push me forward try heavier weights every time, he is there without fail to cheer me on, banter with me, and help support every rep if I am struggling. You can tell that his concern for your well-being, and progression is genuine, not as someone of a contractual work relationship, but as someone that's trying to push you along the way who is your friend. Overall, the professionals here at the Marine Gateway Fitness World are fantastic! I'm happy I chose to come here and truly recommend anyone who's looking into self-improvement to try a session with Chris.
• JP

  Jyana Palor

  Mar 20, 2026
  5.0
  I can’t recommend Kuya Chris enough as a personal trainer! He makes every session genuinely fun and something I actually look forward to each time. His positive energy and encouragement keep me motivated. Kuya Chris does a great job of pushing me just the right amount, challenging me to improve while still making sure I feel comfortable and confident. He’s attentive and takes the time to explain exercises, correct my form, and tailor workouts to my goals. You can tell he genuinely cares about his clients and wants to see them succeed. I’ve noticed real progress since training with him, not just physically but also in my confidence and overall motivation. I leave every session feeling stronger and more accomplished. If you’re looking for a trainer who’s supportive, knowledgeable, and makes working out something you actually enjoy, Kuya Chris is definitely the one to go to! 😊
• SH

  Sahar Hen

  Mar 17, 2026
  1.0
  I’ve been a member since 2016, back when this was Steve Nash, so I’ve been part of this gym for almost a decade. I usually hold myself back from writing reviews or judging too quickly, but after about three months of consistent negative experiences at the Marine Drive location, I feel it’s important to speak up. This review reflects my personal experience. To be fair, not everyone here is the problem. There are staff members who are doing an excellent job like , Nikko, Andreas, Pushpak, Besaj, and Issac have all been professional, respectful, and genuinely helpful. They create a positive experience and deserve recognition. However, the overall environment at this location has been very negative. On multiple occasions, we experienced staff and/or people being rude, unwelcoming, and even aggressive. At times, the behavior crossed the line into what felt like discrimination and racism, which is completely unacceptable in a place that should feel safe and inclusive. This is especially frustrating because I’ve seen how good this gym can be. We spent the past year training at the Cambie location, and it felt like a second home with great energy, respectful people, and a strong sense of community. That’s why this is so disappointing. It’s not about one bad day or one person, it feels like an ongoing issue at this specific location. And honestly, it’s unfair to the good staff members and to the brand as a whole. I’m currently still coming to this location because it’s close to my work, but something needs to change. Management needs to take this seriously, address staff behavior, and bring this location up to the standard that other branches are clearly capable of. I hope this feedback leads to real improvement because Fitness world is a great franchise overall and some individuals that come to kill time there for $ are extremely hurting the place. Way to go Cody the manager calling by names to client that come and pay for membership. Thanks for the 'Hot headed' comment on the computer, before saying things about your client you better check yourself your crew and the shitty job you guys doing in this location! What is funny that I actually got informed about it by one of the employees there, that's show how much support you guys have for each other. TOXIC ENVIRONMENT AND PEOPLE THAT GIVE NO DAMM ABOUT THE GYM.
• HL

  Hardik Lalwani

  Mar 12, 2026
  5.0
  Transformative Experience with an Incredible Trainer If you are looking for a personal trainer who genuinely cares about your progress as much as you do, look no further than Tony. When I first started training, I was stuck in a rut and wasn't seeing the results I wanted. Tony completely turned that around. Not only did he help me reach my initial goals, but he pushed me to a level of fitness I didn't think I was capable of. I am now in the best shape of my life, and the physical changes have been incredible. However, what truly makes Tony stand out isn't just his technical knowledge—it’s his personality and approachability: Tailored & Flexible: He’s incredibly accommodating. On days when my energy was low or my schedule was chaotic, Tony was always willing to pivot and adjust the session so I still got a great workout without feeling overwhelmed. Encouraging Environment: He strikes the perfect balance between being a motivator and a friend. He knows exactly when to push you to go heavier and when to give you a bit of a breather. Expert Knowledge: Every exercise has a purpose. He explained the "why" behind everything we did, which helped me understand my own body and stay injury-free. The gym used to feel like a chore, but Tony turned it into the highlight of my day. He’s a top-tier professional who is as friendly as they come. If you’re on the fence about starting your fitness journey, do yourself a favor and book a session with him. You won't regret it!