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Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
This location serves individuals in and around the Vancouver area including but not limited to Northern Vancouver. At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.2
96 reviews
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16
- JRJoy RoweNov 14, 20251.0I sent the same email to all wheelchair vendors in the metro Vancouver area with my specifications for mobility devices in order to assess who has decent customer service and might be counted on for repairs or warranty issues, which frequently are needed for mobility aids. National did not reply to two website requests sent through their website contact form. It took two more direct emails to get any reply (4 attempts on my part). When I sent my specifications, they again did not reply. These attempts were made over the course of 6 weeks. They have still not replied to this customer who would have spent $5-7,000. Do not use a company that cannot even reply to the first attempt to contact them. There is no reason to give them your business or your precious time. National, you have my number. Don't put up a reply message telling me to get in touch. I've done that already. If you want business, it's your turn to do some work to get it.
- PRPopoy RightOct 23, 20251.0Serviei sn servicenogood
- DWDarren WiesnerOct 2, 20252.0I called to book my manual chair in for a bearing replacement in the front right castor stem. Instead of booking me in, they insisted my chair needed an assessment first! I explained that I needed it fixed but it fell on deaf ears. Don’t waste your hard earned money on this place. They don’t care if you’re paying out of pocket.
- OLOlivia LockeAug 25, 20251.0Absolutely appalling customer service. Will sometimes have to send email and after email for weeks or months before someone can be bothered to respond. After nearly a year of trying to get a mobility aid that is malfunctioning in a very unsafe manner repaired, NSM has refused to honour the warranty on (very expensive) goods that they sold. They had plenty of time for me when I was spending lots of money, and then as soon as I needed warranty work and wasn't spending money they literally couldn't even be bothered to reply to an email or return a phone call. Would recommend staying as far away as possible from both the Vancouver and Burnaby stores. Update: I emailed as requested, because you said you would take my experience seriously. It has been well over a week now and I have not received any response. It does not in fact seem that you are committed to addressing these issues but rather are trying to save face in the public image.
- ABAbed BdJul 23, 20251.0They do not pick up the phone (attempted 3x). Moreover, upon coming to the store in person, we waited long to be served. We attempted to purchase an item; however, upon checkout, the price we were quoted was almost twice the price at other places. The employee did not know why the item was priced so high in the system, when it was priced at the low, original price the week prior. Upon asking a senior associate, they do not know why the price suddenly changed and said maybe it is the "tariffs". Moreover, the item (which is a very common, non-rare item) was the display item, and they said they do not have it in a box. This place needs better and more knowledgeable customer service (the junior and senior associates) and more transparency in pricing their items.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility in Vancouver offer?
They build one-of-a-kind mobility solutions designed to be comfortable, safe, and tailored to each client, including stair lifts, wheelchair ramps, ceiling lifts, vehicle lifts, grab bars, bathroom modifications, tub-to-shower renovations, and overhead lifts.
What are the business hours for National Seating & Mobility in Vancouver?
The location is open Monday to Friday from 8:30 AM to 5:00 PM and closed on weekends and major holidays such as November 11, December 25, December 26, and January 1st.
Where is National Seating & Mobility located in Vancouver?
They are located at 48 E 6th Avenue, Vancouver, BC, V5T 1J4, Canada.
Does National Seating & Mobility Vancouver provide services to areas outside the city?
Yes, they serve individuals in and around Vancouver, including Richmond, Burnaby, and Northern Vancouver.
What types of services does National Seating & Mobility offer at their Vancouver location?
They offer both sales and service of mobility equipment and solutions.
What is National Seating & Mobility's approach to client care?
Their focus is to deliver independence and self-reliance regardless of age or physical challenge, offer reassurance to families and caregivers, and provide professional clinical support to physicians and therapists.
Is the National Seating & Mobility Vancouver store accessible for wheelchair users?
Yes, the store has wheelchair-accessible elevators, parking, seating, restrooms, and offers in-store shopping.
What nearby places interest might customers visiting National Seating & Mobility in Vancouver check out?
Customers can visit the Wilderness Committee for environmental conservation, Star Concept Apparel Ltd for clothing shopping, and Kathryn Bass Bridal for bridal wear, all located nearby.
How can nearby environmental organizations complement a visit to National Seating & Mobility?
After visiting National Seating & Mobility, customers interested in nature can explore the nearby Wilderness Committee, a community service and environmental conservation organization, to learn about local wildlife and conservation efforts.
Are there other professional services near National Seating & Mobility Vancouver that clients might find useful?
Yes, nearby you can find Willson Chang Architect for architectural and business consulting, Hadron Films for event photography and media production, and FrameRiver for broadcasting and construction services.