Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
686 reviews
5 stars
634
4 stars
19
3 stars2
2 stars5
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees providing exceptional service.
Product Quality
Customers appreciated the wide selection of stylish frames and lenses, often highlighting the quality of the products available.
Efficiency
Many reviews noted quick service, particularly in repairs and adjustments, contributing to a positive shopping experience.
Mixed Experiences
While most feedback was positive, some customers reported issues with service, including poor communication and dissatisfaction with handling of orders.
- AKAlisha Karmali6 days ago5.0The customer service provided by Jas and Sarah was exceptional. They are both very knowledgeable, kind and helpful and their expertise is unmatched. I highly recommend going to this location if you’re looking to buy quality eyewear at a very reasonable price, you will get the answers you need and honest, professional service without any hassles or pressure!
- PMPhilip MorrisonJan 3, 20261.0Went for eye exam and prescription glasses over a month ago. Still no glasses and nobody has even reached out.
- YLYancheng LinDec 19, 20251.0Very bad service, without any response to customer, no any message to inform customer for the item that has already been made and come for taking.
- LRLorie RavertyDec 18, 20255.0Thank you Lens Crafters Kerrisdale! You knocked it out of the park today. I brought my elderly parents in today both for adjustments to their glasses. From the moment we were helped into the store, offered seats and all of the interactions with the staff, you all went above and beyond to help. My parents were helped with care, respect and understanding by everyone we interacted with.It is the little things that make all of us feel appreciated and heard and you really nailed it. Truly exceptional service! Thank you.
- ADAce DDec 7, 20255.0This was my first visit to this LensCrafters location and I am very pleased to pick this location for my eye exam and glasses. Staff are welcoming, friendly & helpful. Tushar was incredibly welcoming and knowledgeable. He took the time to understand my needs, guiding me through different styles and providing valuable insights into which frames would suit my face shape and lifestyle. His patience and expertise made the selection process enjoyable and stress-free. Dr. Dosanjh was great, very thorough & I felt assured I was receiving excellent care & attention.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, a wide range of designer eyewear brands, and prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta.
Which insurance plans does LensCrafters accept for direct billing?
LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What are the operating hours of LensCrafters?
LensCrafters is open Monday, Wednesday to Saturday from 9:30 AM to 6:00 PM; Tuesday and Sunday from 10:00 AM to 5:00 PM.
What payment options are accepted at LensCrafters?
Customers can pay using American Express, Cash, Check, Discover, Mastercard, and Visa credit or debit cards.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule an eye exam appointment online via the LensCrafters scheduling link provided on their website.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters provides in-store pickup service for their products.
What designer eyewear brands are available at LensCrafters?
LensCrafters carries designer brands including Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Which nearby restaurants can I visit before or after my appointment at LensCrafters?
Nearby restaurants include Jess's Restaurant, Baan Wasana Thai Restaurant, Porkoro Cutlet Express, Shota Sushi, Caffe Artigiano, Donair Dude, Moore's Bakery & Delicatessen, and Starbucks, offering a variety of options from Asian cuisine to coffee and baked goods.
What nearby stores can I visit for shopping near LensCrafters?
Nearby shopping options include Toyka Collectibles (toys and video games), Bunny Hill Boutique (children's and women's clothing), Blake & Riley (women's clothing), GapKids (children's clothing), Ronsons and Payless (shoe stores), QE Home (home goods), Purdys Chocolatier (candy and gifts), and Basic Stock Cookware (kitchen and bath).
Are there any nearby services related to eye care or health close to LensCrafters?
Yes, Oakridge Optometry Clinic and Kerrisdale Denture Clinic are nearby, providing additional eye care and dental services respectively.