Fitness World

Reviews

• AC

  Ami Cisternas

  Feb 4, 2026
  5.0
  I’ve been training with Rebecca for the last three months because I wanted to learn more about exercises and proper mechanics. She’s great. I always ask her a million questions each session, and she always answers all of them. She’s constantly teaching me new exercises and makes the workouts fun and enjoyable. The gym is neat and tidy, and the staff are friendly.
• VB

  Victoria Bueno

  Feb 4, 2026
  4.0
  Joining Ethan’s class has been a huge boost to my fitness goals. Ethan is an amazing coach and the group is focused and friendly. The only downside is the space where the class is held. In both inside and outside areas, there is not enough room for everyone, not enough resources for exercise variations, and frequent interruptions. The class truly deserves a dedicated, restricted space.
• DS

  Diana Sanchez

  Feb 2, 2026
  5.0
  I’ve been coming to this gym for almost a year. At first, I only did the Worx class with Ethan. Once I realized how much he genuinely cared about the class and how focused he was on helping me do the exercises correctly, I decided to start personal training with him. My goal was to lose 50 lbs, and with the combination of Worx classes and personal training, I’ve lost almost 35 lbs in just 4 months since I got locked in, which I am super happy about. Management is amazing big shoutout to Rebeca and Dylan too! Thank you for making my experience great 100000/10 recommend.🫶
• RH

  Ron Hajum

  Feb 2, 2026
  5.0
  The Works classes are well run, the main trainer (Ethan) is knowledgeable, interactive and fun to be around,. We need to get a better space to hold the class, with 10 people it’s extremely crowded and we are constantly being interrupted by other gym members trying to cut in to our reserved space, we need a larger space or portable barricades we can set up for each class to keep others out of the area.
• GP

  GEMERSON DA SILVA PETESBURGO

  Jan 12, 2026
  1.0
  I would like to formally complain about the general manager at your E 12th Avenue, Vancouver location. Yesterday (11/01), I checked my account balance and was surprised to see a $90 charge. I was informed that this was my annual fee, even though I registered in November (it is in their contract indeed, be careful with that). After reviewing my contract, I confirmed that the annual should be charged two months after registration, so the charge was correct. Before making the payment, I went to the gym to speak with the manager to ask whether the fee could be charged proportionally (I wanted to cancel the membership for other reasons). I was informed by a staff member (very nice) that the manager would only be available on Monday. At that time, my balance showed $90 due. I clearly explained that I would pay the full amount after speaking directly with the manager and clarifying the situation. Today, I returned and spoke with the manager. Unfortunately, his conduct was completely unacceptable. He demonstrated a severe lack of customer service skills and was rude and sarcastic toward both me. After sarcastically stating that I “should have read the contract better,” he proceeded to charge me $105, adding a $15 late payment fee, despite the fact that I had explained I delayed payment specifically to speak with him first, as he was unavailable the previous day. I have never submitted a formal complaint before, but this experience was serious enough to warrant one. This individual should not be in a customer-facing or problem-solving role, as his behavior reflects a clear inability or unwillingness to interact with customers in a professional and respectful manner. At the end of the day, I’ve paid 105 bucks for two weeks at this gym. PS: the reason I wanted to cancel my membership in the first place was because the gym is very disorganized. You literally cannot find a single dumbbell in the right place.

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