Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Kitsilano, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Vancouver, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.8
339 reviews
5 stars
308
4 stars
12
3 stars2
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, making the experience enjoyable and stress-free.
Product Quality
The selection of frames and lenses received positive feedback for being stylish, affordable, and of good quality.
Professionalism
Many reviews highlighted the thoroughness and professionalism of the optometrists and staff during eye exams and consultations.
Value for Money
Customers appreciated the competitive pricing and special offers, such as buy one get one free deals, enhancing the overall value of their purchases.
Mixed Experiences
While most feedback was positive, there were some concerns regarding communication and clarity about lens options, particularly for first-time buyers.
- CYCatherine YuenDec 2, 20255.0I met with a girl named Nicole and she was amazing. She figured out the exact lenses I needed, even matching the ones I got in Türkiye, all at an affordable price. Super friendly and genuinely helpful. Highly recommend!
- DYDorothy YuenDec 2, 20255.0Nicole was incredibly helpful and patient. She explained everything clearly, helped me find the perfect frames, and made the whole experience easy and stress-free. Truly outstanding service!
- AGAli GondehDec 1, 20255.0Ysabel and her team were so kind and quick to help me replace my daughters glasses! Highly recommend this place
- SMStorm McConnellNov 27, 20255.0I had a great first experience here, the entire team was super kind and helpful! Dr. Drew was very thorough with my eye exam and trying on contact lenses, even explaining his findings and showing me photos of my eyes. Ysabel and Coco were super great with helping me pick out some glasses even though I took very long to do so haha. The prices are super affordable and they offer direct billing to insurance which makes the process super smooth! I will definitely be referring my friends to come here!
- DPDaniil PokryshkinNov 23, 20255.0I had an excellent experience during my eye exam and lenses fitting. I believe her name was Coco. She was incredibly patient, attentive, and never made me feel rushed. She offered honest, thoughtful advice on lenses, helping me choose options that suited my prescription.
Frequently Asked Questions About Specsavers Kitsilano
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the operating hours of Specsavers Kitsilano?
Specsavers Kitsilano is open Monday to Saturday from 10:00 to 18:00, and Sunday from 10:00 to 16:00. On holidays like November 11, they operate from 10:00 to 16:00.
How much does an eye exam cost at Specsavers Kitsilano?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no extra charge. For customers aged 65 or over, eligible patients can get an eye exam with no out of pocket expense under the provincial health care plan.
What is included in an eye exam at Specsavers Kitsilano?
The eye exam includes a detailed OCT scan, which is a 3D image of your eye structures, helping optometrists spot conditions earlier.
How can I book an eye exam at Specsavers Kitsilano?
You can book an eye exam online through their website by selecting the store and clicking 'book appointment'. Alternatively, you can call them or visit the store in person.
Can I return or exchange my glasses at Specsavers Kitsilano?
Yes, you can return or exchange glasses within three months of purchase if you have any concerns, as part of their satisfaction guarantee.
Does Specsavers Kitsilano offer glasses adjustment or repairs?
Yes, if you experience discomfort or issues with your glasses, you can visit the store and they will attempt to adjust or repair them on-site.
What COVID-19 safety measures does Specsavers Kitsilano have?
They follow all provincial government advice and have a COVID safe plan in place. Visitors are asked to adhere to the latest government guidelines during their visit.
What brands of eyewear and glasses can I find at Specsavers Kitsilano?
They carry a wide range of brands including Converse, Tommy Hilfiger, Levi's, Marc Jacobs, Superdry, DKNY, and more.
Are there any fitness centers near Specsavers Kitsilano where I can exercise before or after my appointment?
Yes, Orangetheory Fitness is nearby, offering boot camp and gym services. You might consider visiting there for a workout before or after your eye care appointment.
What dining options are available near Specsavers Kitsilano?
Nearby, you have restaurants like East Is East (Afghan and Indian cuisine), Silk & Spice (Indian and Chinese cuisine), Cartems Donuterie (cafe and donuts), and Banana Leaf in Kitsilano (Malaysian and Asian dishes). These provide great spots to enjoy a meal before or after your visit.
Is there convenient public transportation close to Specsavers Kitsilano?
Yes, Bus Stop 60727 serving routes 9, 14, and N17, as well as the Broadway and Balaclava transit station, are nearby, making it easy to reach the store by public transit.