Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Kitsilano, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Vancouver, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.8
334 reviews
5 stars
303
4 stars
12
3 stars2
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and attentive, making customers feel comfortable and well cared for during their visits.
Product Selection
Customers appreciate the wide variety of frames and lenses available, often noting the affordability and quality of the products.
Professionalism
Many reviews highlight the professionalism of the optometrists and staff, with thorough eye exams and clear explanations of procedures and options.
Value for Money
The business is recognized for offering great deals, such as buy one get one free promotions, which enhance customer satisfaction regarding pricing.
Mixed Experiences
While most feedback is positive, there are some reports of miscommunication regarding orders and dissatisfaction with handling complaints, indicating room for improvement.
- DPDaniil Pokryshkin1 day ago5.0I had an excellent experience during my eye exam and lenses fitting. I believe her name was Coco. She was incredibly patient, attentive, and never made me feel rushed. She offered honest, thoughtful advice on lenses, helping me choose options that suited my prescription.
- PĐĂNG KHUÊ PHẠMSep 22, 20255.0Just picked up my three new pairs of glasses from Specsavers Kitsilano and I’m really happy with them. The styles this year are amazing, I honestly wasn’t planning to get three, but with the 50% off lenses deal it made so much sense. Ysabel was super patient and helpful while I tried on different frames, and I ended up especially loving the Barbour pair (see photo). Great value, great service, and a really fun experience overall.
- STshibul tangSep 8, 20255.0Really good variety of frames that are good quality and affordable. Re ordering lenses are so easy as well. The staff are always so nice, attentive, and helpful.
- MAmaher aboudSep 5, 20255.0Full of knowledge with this group
- PKPham KhueSep 4, 20255.0Very good service, love the staff and product range
Frequently Asked Questions About Specsavers Kitsilano
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the operating hours of Specsavers Kitsilano?
Specsavers Kitsilano is open Monday to Saturday from 10:00 to 18:00, and Sunday from 10:00 to 16:00. On holidays like November 11, they operate from 10:00 to 16:00.
How much does an eye exam cost at Specsavers Kitsilano?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no extra charge. For customers aged 65 or over, eligible patients can get an eye exam with no out of pocket expense under the provincial health care plan.
What is included in an eye exam at Specsavers Kitsilano?
The eye exam includes a detailed OCT scan, which is a 3D image of your eye structures, helping optometrists spot conditions earlier.
How can I book an eye exam at Specsavers Kitsilano?
You can book an eye exam online through their website by selecting the store and clicking 'book appointment'. Alternatively, you can call them or visit the store in person.
Can I return or exchange my glasses at Specsavers Kitsilano?
Yes, you can return or exchange glasses within three months of purchase if you have any concerns, as part of their satisfaction guarantee.
Does Specsavers Kitsilano offer glasses adjustment or repairs?
Yes, if you experience discomfort or issues with your glasses, you can visit the store and they will attempt to adjust or repair them on-site.
What COVID-19 safety measures does Specsavers Kitsilano have?
They follow all provincial government advice and have a COVID safe plan in place. Visitors are asked to adhere to the latest government guidelines during their visit.
What brands of eyewear and glasses can I find at Specsavers Kitsilano?
They carry a wide range of brands including Converse, Tommy Hilfiger, Levi's, Marc Jacobs, Superdry, DKNY, and more.
Are there any fitness centers near Specsavers Kitsilano where I can exercise before or after my appointment?
Yes, Orangetheory Fitness is nearby, offering boot camp and gym services. You might consider visiting there for a workout before or after your eye care appointment.
What dining options are available near Specsavers Kitsilano?
Nearby, you have restaurants like East Is East (Afghan and Indian cuisine), Silk & Spice (Indian and Chinese cuisine), Cartems Donuterie (cafe and donuts), and Banana Leaf in Kitsilano (Malaysian and Asian dishes). These provide great spots to enjoy a meal before or after your visit.
Is there convenient public transportation close to Specsavers Kitsilano?
Yes, Bus Stop 60727 serving routes 9, 14, and N17, as well as the Broadway and Balaclava transit station, are nearby, making it easy to reach the store by public transit.