Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Kingsway - Collingwood, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Vancouver, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.5
309 reviews
5 stars
256
4 stars
17
3 stars4
2 stars
11
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and professional, creating a welcoming atmosphere for customers.
Eye Exam Experience
Many customers reported positive experiences with eye exams, highlighting thoroughness and professionalism from the optometrists.
Product Selection
The store offers a good selection of glasses, with many customers satisfied with the variety and quality available.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, mentioning discrepancies in promotional offers and overall costs.
Mixed Experiences
While many reviews are positive, there are a few complaints regarding service errors and handling of customer issues.
- VVV.J.3 days ago5.0Stellar service every time I come in here! Great optometrist too when I took my eye exam. Explained everything clearly to me and made sure I understood my eye health. Front staff are also super friendly as well.
- BFBrayan FernandezNov 16, 20255.0I had an amazing experience at this store. From the moment I walked in, the service was exceptional. The selection of frames is huge. I especially want to highlight Sara, who truly made my visit outstanding. She was incredibly friendly, patient, and knowledgeable. She helped me find the perfect pair of glasses, explained every detail clearly, and made the whole process smooth and enjoyable. Her customer service is honestly top-tier.
- YAYuliet AponteNov 16, 20255.0Great place the attention was amazing they took care of me and explain me so much. Sara was great she was so attentive and patient with me, and assist me with wonderful care.
- KHKa Ling HuiNov 6, 20255.0I had a very positive experience with this location. The team is very helpful and greeted me with so much kindness. Dr Dhaliwal was an incredible optometrist and assisted me with my updated prescription. They have a decent selection of glasses and i did end up finding something I like to which Sara helped me finalise the sale. I appreciate every team member and I will definitely be returning☺️ Thanks for helping me achieve clear vision I never thought I can reach!
- RHRivera HarryNov 5, 20251.0I was ripped off! I went in to do an eye exam. He looked in my eyes said was dry and have me my old contact prescription for daily contacts. I was postpartum so I had blurry vision. Said to come back in 3 months and I was charged for the full exam. That was not done I wanted a refund cause I was moving. They told me that the exam was done. I didn't get examined at all. What a rip off. So when I move I'll have to pay for an exam. This was suppose to be me exam I haven't gotten done in over 3 years. Sad disappointing rip off. I'm a mother and pregnant so now it'll be out my pocket. Hope you feel good about your selves for ripping off common people. Never going back there. Telling my friends and family to stop business there that isn't how your should be doing business. Charging for services you don't do. Wish I knew were to report your business!
Frequently Asked Questions About Specsavers Kingsway - Collingwood
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What is the cost of a comprehensive eye exam at Specsavers Kingsway - Collingwood?
A comprehensive eye exam costs $99 and includes an OCT scan at no extra charge. If you are 65 or over, eligible patients can get it covered by the provincial health care plan with no out of pocket expense.
How can I book an eye exam at Specsavers Kingsway - Collingwood?
You can book an eye exam online via their website, by calling the store, or by visiting in person to schedule your appointment.
What is the return policy for glasses purchased at Specsavers Kingsway - Collingwood?
If you have concerns within three months of purchase, Specsavers will work to put it right, allowing returns and amendments within that period.
Can I have my glasses adjusted or repaired at Specsavers Kingsway - Collingwood?
Yes, if you experience discomfort or issues with your glasses, you can visit the store for adjustments or repairs.
What COVID-19 safety measures are implemented at Specsavers Kingsway - Collingwood?
The store follows all provincial government advice and has a COVID safe plan to ensure community safety. Visitors should follow the latest government guidelines when visiting.
What are the opening hours of Specsavers Kingsway - Collingwood?
The store is open Monday to Saturday from 9:30 AM to 6:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
What brands of eyewear can I find at Specsavers Kingsway - Collingwood?
You can find a variety of brands including Converse, Hackett, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and many more.
Which nearby restaurants can I visit before or after my appointment at Specsavers Kingsway - Collingwood?
Nearby restaurants include Hyoga (Japanese), Milk & Sugar Cafe (coffee and bubble tea), Bubble Waffle Cafe - Kingsway (Taiwanese), Megabite Pizza, Peaceful Restaurant (noodles), Kishu River Japanese Restaurant, Sushi Aji, Gold Train Express (Vietnamese), Joojak Restaurant (Chinese/Asian), and Papa John's Pizza.
Are there any nearby stores or services that might be helpful when visiting Specsavers Kingsway - Collingwood?
Yes, nearby you can find Fix 4 You Cellular for phone and computer repair, London Drugs for pharmacy and electronics, and Laundry Plus for dry cleaning services.
What public transit or postal services are nearby Specsavers Kingsway - Collingwood?
You can access postal services at Canada Post / Postes Canada and The UPS Store #446 nearby, which provide shipping and printing solutions that might complement your visit.